Customer Service Manager

Location
Wigan, England
Salary
plus Benefits
Posted
08 Jan 2021
Closes
05 Feb 2021
Ref
JN -012021-1996039
Contact
Leanne Weir
Job Type
Advisor
Sector
FMCG
Contract Type
Permanent
Hours
Full Time

Customer Service Manager, someone from a growth mind set who can come in and manage a buzzing Customer Service Team.

The role will be varied and have the opportunity to get involved in processes, structure and money saving initatives

Client Details

The Client is a Leading Manufacturing business in Wigan, they are a large client with a large turn around of goods.

Description

  • Managing the Customer Service team
  • Customer Service Strategy
  • Collaborative Relationships - with both internal and external customers. Internally - actively manage the relationship between Customers, Commercial Teams, Supply Planning and Demand Planning.
  • Order to Cash process
  • Team Performance
  • Achivement of KPI's
  • End of year reporting
  • Supply Chain projects

Profile

The Successful Candidate will:-

* Have a growth mindset

* Build powerful partnerships at all levels with the ability to coach and challenge

* Strategic outlook with a proven track record of delivering

* Ability to draw insight from data and highlight opportunities internally and externally with our customers

* Lead a team with energy, creativity and a proactive perspective

* Have a logical and solution orientated mindset

* Resilient to change and unphased by a fast paced environment

Job Offer

Competitive Salary

Bonus

Company Benefits

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