Payroll Service Delivery Manager (Global Outsourcing)

Location
Reading, England
Salary
£50000 - £60000 per annum
Posted
12 Jan 2021
Closes
09 Feb 2021
Ref
DM/36303
Contact
John O'Brien
Job Type
Payroll
Contract Type
Permanent
Hours
Full Time

Payroll Service Delivery Manager (Global Outsourcing) £50k to £60k + Bonus - Reading

A global leader in Chartered Accountancy seek an individual who is experienced in Payroll Service Delivery from a global standpoint.

The role is to implement global outsourced payroll solutions for clients, and to make sure that they receive a seamless service.

You will have experience in understanding client needs and objections also worked with in-country teams to manage client expectations. You will be the first point of contact for clients and will need to be a proven problem solver and offer realistic solutions and time frames.

The role:

Ensure that Platforms match client requirements: An understanding of the normal payroll process flow is needed.

Ensure parallel testing processes and requirements are fully documented and agreed with clients.

Support and/or lead parallel and post-Service Delivery activities: including the review of payroll results, co-ordination with clients and in country teams, and issue identification & resolution.

Manage ongoing projects, working with offshore teams in both Mauritius and Belfast to manage daily deliverables, dealing with escalations & queries.Â

Lead Support and process requirements workshops with clients ensuring requirements are fully documented.

Provide regular updates to both internal and external stakeholders, identifying specific issues and action plans for resolution as well as coming up with solutions/recommendations for challenges encountered

Define and maintain country-specific process documentationÂ

Develop and maintain strong working relationships internally as well as the client and in-country teams

Assist in payroll bids and pre-sales activities including presentations and workshops

Recruit, develop and motivate our employees (includes participating in recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees)

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