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Customer Service Advisor

Employer
Page Personnel
Location
Sale, England
Salary
Negotiable
Closing date
11 Feb 2021

View more

Sector
Retail & Wholesale
Contract Type
Permanent
Hours
Full Time
Job Type
Advisor

Job Details


Customer Support Advisor working for Packaging company based in Sale

Customer Services and B2B Customers

Client Details

Leading Packaging Company

Description

  • Providing help and advice to customers on our products and services
  • Organising the production and dispatch of appropriate samples
  • Communicating courteously with customers by telephone and e-mail
  • Processing orders accurately on to a computerised system and sending out order acknowledgements
  • Producing job sheets, cutting lists and going out lists for the production and dispatch teams from the computerised system
  • Collating all paperwork in preparation for invoicing
  • Liaising with freight companies
  • Investigating and solving customers' problems
  • Handling customer complaints
  • Making accompanied sales calls
  • Support internal sales initiatives
  • Personal responsibility for learning about the Company products and services and keeping up to date with any changes
  • Personal responsibility for achieving training objectives (Technical training to be provided)
  • Develop and ensure excellent communications, both verbal and written, between Customer Support and internal and external customers
  • Foster close working relationships with associated departments eg. Sales, HR, Production, Warehouse, Accounts Etc.
  • Providing help and advice to customers using Company products and services
  • Communicating courteously with customers by telephone, email, letter and face to face
  • Handling customer complaints
  • Producing written information for customers, often involving use of computer packages/software

Profile

* Ability to take a proactive approach to overcome challenges and achieve results
* Confident decision maker
* Versatile, tenacious and people orientated
* Self driven
* Comfortable with using computers including e-mail and a specifically designed in-house system
* Good communication skills
* Ability to cope in a fast-moving environment
* Good numeracy and literacy skills
* Accuracy of inputting information
* Organised and ability to multi-task
* Excellent attention to detail
* A good planner
* "Hands on" approach to all tasks
* Technically minded

Job Offer

£18,000 plus Quarterley bonus

Compnay Benefits and Holiday Pay

Company

Whether you’re looking to take your first step on the HR career ladder, or you’re seeking a fresh challenge in a new HR job - we’re here to help. Our specialist consultants know the HR market inside out and can help you to find the right role for your specific skills and requirements.

Here are just some of the job areas we specialise in:

  • HR administrators
  • HR officers
  • HR assistants
  • Payroll administrators
  • HR advisors
  • Learning & Development assistants
  • Training administrators
  • Organisational Development assistants
  • Recruitment assistants

We recruit permanent, temporary and contract HR jobs.

If you’re looking for a new position or are thinking of changing jobs, here are some reasons to choose Page Personnel Human Resources:

  • Dedicated, specialist consultants with strong industry knowledge
  • The expertise and resources of our extensive global network
  • A consultative approach to creating a successful placement
  • Advice and support at every step of your job search
     

Contact:
Barney Stupples
Barneystupples@pagepersonnel.co.uk
01932 264 154

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