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Call Centre Agent

Employer
Page Personnel
Location
Sutton, England
Salary
£20000 - £20400 per annum
Closing date
16 Feb 2021

View more

Sector
Not for Profit/Charity
Contract Type
Permanent
Hours
Full Time
Job Type
HR Advisor

Job Details

 

This is a telephone based role which requires dealing with members of the public so excellent communication skills both written and verbal are essential for this opportunity. You will be required to record all information in a detailed manner to ensure that all conversations have been dealt with professionally through effective questioning which will be recorded in daily reports.

 

Client Details

My client are an independent charity to provide support services to members of the public. They have a hugely supportive working culture and operate very efficiently as a team to ensure that all calls offer a safe space to discuss confidential issues.

Description

The main duties of the role include but are not limited to:-

  • Dealing with a number of inbound calls
  • Recording all information accurately
  • Effective questioning where appropriate
  • Report writing
  • Complying with GDPR policies at all times

Profile

Excellent communication skills both written and verbal is essential

Team player

Good rapport building skills with callers

Ability to assess any serious issues and report to the relevant external agencies

Report writing skills

Job Offer

Supportive working culture

Full training provided

4 on 4 off shift pattern and working hours are as follows (39.5 hour week):-

07:00-19:00

08:00-20:00

14:00-00:00

21:00- 07:00

 

An updated DBS certificate within the past 12 months is essential to be put forward

Company

Whether you’re looking to take your first step on the HR career ladder, or you’re seeking a fresh challenge in a new HR job - we’re here to help. Our specialist consultants know the HR market inside out and can help you to find the right role for your specific skills and requirements.

Here are just some of the job areas we specialise in:

  • HR administrators
  • HR officers
  • HR assistants
  • Payroll administrators
  • HR advisors
  • Learning & Development assistants
  • Training administrators
  • Organisational Development assistants
  • Recruitment assistants

We recruit permanent, temporary and contract HR jobs.

If you’re looking for a new position or are thinking of changing jobs, here are some reasons to choose Page Personnel Human Resources:

  • Dedicated, specialist consultants with strong industry knowledge
  • The expertise and resources of our extensive global network
  • A consultative approach to creating a successful placement
  • Advice and support at every step of your job search
     

Contact:
Barney Stupples
Barneystupples@pagepersonnel.co.uk
01932 264 154

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