Customer Service Team Leader / Manager

Location
Lytham St. Annes, England
Salary
£27000 - £30000 per annum
Posted
28 Jan 2021
Closes
25 Feb 2021
Ref
JN -012021-2002789
Contact
Leanne Weir
Job Type
HR Advisor
Sector
FMCG
Contract Type
Permanent
Hours
Full Time

 

Customer Service Team Leader role managing a team of 3

 

 

FMCG and Consumer Goods background

Client Details

The Client supplies fast moving consumer goods to home centres and distributors in the UK and have been at the forefront of the home improvement market for more than 70 years.

 

 

 

 

 

 

Description

 

 

 

 

 

 

  • Drive excellent and personable customer service through all available channels

  • Work with the highest standard of verbal and written communication and take a flexible approach

    to understanding the needs of each individual customer

  • Develop inventive processes to power the department forward, always with customer satisfaction

    at the forefront

  • Monitor the recording and resolving customer contacts and issues to elevate your team

    performance

  • Liaise with various departments, creating rapport with management and other functions across the

    business to reach best resolutions and through that actively promote best practice

  • Coach, train and develop the team around you to ensure the highest standards of customer service

    are always provided to our customers

  • Scheduling the team to ensure that adequate resource is in place to cover the core customer

    facing hours

 

 

 

Profile

 

 

 

  • Enthusiastic, positive, resourceful and resilient

  • Natural ability to lead and develop a team

  • Must have an experienced and varied customer service background

  • Ability to work well under pressure and multitask

  • Committed to the delivery of an exceptional level of customer service

  • Excellent PC literacy and a working knowledge of Microsoft packages

  • Ability to pay close attention to detail and not be scared to challenge the norm and think outside

    the box

  • Excellent communication skills

 

 

 

Job Offer

 

 

 

Competitive salary

Company Benefits

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