Customer Service Team Leader / Manager
- Employer
- Page Personnel
- Location
- Lytham St. Annes, England
- Salary
- £27000 - £30000 per annum
- Closing date
- 25 Feb 2021
View more
- Sector
- FMCG
- Contract Type
- Permanent
- Hours
- Full Time
- Job Type
- HR Advisor
Job Details
Customer Service Team Leader role managing a team of 3
FMCG and Consumer Goods background
Client Details
The Client supplies fast moving consumer goods to home centres and distributors in the UK and have been at the forefront of the home improvement market for more than 70 years.
Description
-
Drive excellent and personable customer service through all available channels
-
Work with the highest standard of verbal and written communication and take a flexible approach
to understanding the needs of each individual customer
-
Develop inventive processes to power the department forward, always with customer satisfaction
at the forefront
-
Monitor the recording and resolving customer contacts and issues to elevate your team
performance
-
Liaise with various departments, creating rapport with management and other functions across the
business to reach best resolutions and through that actively promote best practice
-
Coach, train and develop the team around you to ensure the highest standards of customer service
are always provided to our customers
-
Scheduling the team to ensure that adequate resource is in place to cover the core customer
facing hours
Profile
-
Enthusiastic, positive, resourceful and resilient
-
Natural ability to lead and develop a team
-
Must have an experienced and varied customer service background
-
Ability to work well under pressure and multitask
-
Committed to the delivery of an exceptional level of customer service
-
Excellent PC literacy and a working knowledge of Microsoft packages
-
Ability to pay close attention to detail and not be scared to challenge the norm and think outside
the box
-
Excellent communication skills
Job Offer
Competitive salary
Company Benefits
Company
Whether you’re looking to take your first step on the HR career ladder, or you’re seeking a fresh challenge in a new HR job - we’re here to help. Our specialist consultants know the HR market inside out and can help you to find the right role for your specific skills and requirements.
Here are just some of the job areas we specialise in:
- HR administrators
- HR officers
- HR assistants
- Payroll administrators
- HR advisors
- Learning & Development assistants
- Training administrators
- Organisational Development assistants
- Recruitment assistants
We recruit permanent, temporary and contract HR jobs.
If you’re looking for a new position or are thinking of changing jobs, here are some reasons to choose Page Personnel Human Resources:
- Dedicated, specialist consultants with strong industry knowledge
- The expertise and resources of our extensive global network
- A consultative approach to creating a successful placement
- Advice and support at every step of your job search
Contact:
Barney Stupples
Barneystupples@pagepersonnel.co.uk
01932 264 154
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert