Customer Service Team Leader / Manager

Customer Service Team Leader role managing a team of 3

FMCG and Consumer Goods background

Client Details

The Client supplies fast moving consumer goods to home centres and distributors in the UK and have been at the forefront of the home improvement market for more than 70 years.

Description

• Drive excellent and personable customer service through all available channels

• Work with the highest standard of verbal and written communication and take a flexible approach

  to understanding the needs of each individual customer

• Develop inventive processes to power the department forward, always with customer satisfaction

  at the forefront

• Monitor the recording and resolving customer contacts and issues to elevate your team

  performance

• Liaise with various departments, creating rapport with management and other functions across the

  business to reach best resolutions and through that actively promote best practice

• Coach, train and develop the team around you to ensure the highest standards of customer service

  are always provided to our customers

• Scheduling the team to ensure that adequate resource is in place to cover the core customer

  facing hours

Profile

• Enthusiastic, positive, resourceful and resilient

• Natural ability to lead and develop a team

• Must have an experienced and varied customer service background

• Ability to work well under pressure and multitask

• Committed to the delivery of an exceptional level of customer service

• Excellent PC literacy and a working knowledge of Microsoft packages

• Ability to pay close attention to detail and not be scared to challenge the norm and think outside

  the box

• Excellent communication skills

Job Offer

Competitive salary

Company Benefits