You will work closely with the Customer Service Manager in delivering a range of campaigns and activities to continually drive growth in customer satisfaction and experience.

Client Details

My client is a private medical company that specialises in providing screening and diagnostic services.

Description

• Customer service; answering the phone, replying to emails, chats, assisting customers and partner specialists with enquiries.
• Fulfilling shipment orders and liaising with supply chain partners to process orders.
• Organising and maintaining diaries and making appointments
• Produce high-quality documents, standard operating procedures, reports and presentations.
• Organising board meetings, events, preparing agendas and minutes.
• Screening phone calls, enquiries and requests, handling them when appropriate and corresponding on behalf of the department managers and executive director.
• Able to work extra hours and on weekends, when necessary.
• Devising/maintaining office systems, including data management, filing and standard operating procedures.
• Provide assistance and support in other departments, when necessary.

Profile

• Excellent spoken and written English.
• Must have experience in Live Chat.
• Minimum 2 years of experience in a customer service
• Excellent attention to detail
• Exceptional written, organisational and oral communication skills
• Excellent word processing and IT skills, including knowledge of a range of software packages, primarily word, excel and powerpoint.
• The ability to work under pressure and to tight deadlines
• Excellent organisational and time management skills
• The ability to research, digest, analyse and present material clearly and concisely
• Excellent interpersonal skills

Job Offer

• Bonus Schemes
• Working from home initiative
• Career progression