Customer Services Manager

Location
Nottingham, England
Salary
£40000 - £50000 per annum
Posted
10 Feb 2021
Closes
10 Mar 2021
Ref
JN -022021-2005601
Contact
Shannon McMenemy
Job Type
People Analytics
Contract Type
Permanent
Hours
Full Time

This role, reporting to the head of operations, will lead 2 team leaders and manage the front office contact support and the back office administrative support.

Client Details

Our client, a growing and forward thinking organisation in Nottingham is recruiting for a permanent, full time Customer Services Manager to lead a vibrant team of team leaders and customer service advisors. This company put their customers at the heart of everything they do and enjoy a high quality and high performance culture

Description

  • You'll consistently achieve KPI's and operational goals
  • Coach and develop team leaders
  • Manage the day to day workflow to the team
  • Oversee quality targets
  • Workflow and staff planning
  • Using reports to identify areas of change
  • Promoting a culture of continuous improvement
  • Maintaining open and meaningful communication with internal and external stakeholders
  • Attend meetings with the senior leadership team
  • Make a positive impact on the business by always promoting best practice standards
  • Other project work

Profile

We are looking for someone who is an experienced people manager, who is used to managing changeable environments> We are looking for a candidate who can demonstrate commitment and enthusiasm and promote a positive working environment.

Job Offer

£40,000 - £50,000 + company benefits

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