This role, reporting to the head of operations, will lead 2 team leaders and manage the front office contact support and the back office administrative support.

Client Details

Our client, a growing and forward thinking organisation in Nottingham is recruiting for a permanent, full time Customer Services Manager to lead a vibrant team of team leaders and customer service advisors. This company put their customers at the heart of everything they do and enjoy a high quality and high performance culture

Description

• You'll consistently achieve KPI's and operational goals
• Coach and develop team leaders
• Manage the day to day workflow to the team
• Oversee quality targets
• Workflow and staff planning
• Using reports to identify areas of change
• Promoting a culture of continuous improvement
• Maintaining open and meaningful communication with internal and external stakeholders
• Attend meetings with the senior leadership team
• Make a positive impact on the business by always promoting best practice standards
• Other project work

Profile

We are looking for someone who is an experienced people manager, who is used to managing changeable environments> We are looking for a candidate who can demonstrate commitment and enthusiasm and promote a positive working environment.

Job Offer

£40,000 - £50,000 + company benefits