As the HR (Operations) Manager for this company in Oxford, you will be responsible for managing and developing the HR Service Centre Team and providing a high-quality operational HR service to all group businesses in the UK, with occasional overseas support.

Applications are encouraged from candidates with strong experience managing a similar HR Operations/HR Services/HR Shared Services team.

Client Details

Our client in Oxford is a diversified international group operating businesses across a number of sectors.

Description

As the HR (Operations) Manager for this company in Oxford, you will be responsible for managing and developing the HR Service Centre Team and providing a high-quality operational HR service to all group businesses in the UK, with occasional overseas support.

The role will provide policy, process and advice on key HR issues together with responsibility for all HR Administration activities to ensure an effective and efficient delivery of HR support.

Reporting into the HR Business Partner for the UK, this role will line manage and develop the HR Service Centre team consisting of 3 team members.

• Responsible for supporting and advising the business on employee relations issues including but not limited to dispute resolution, disciplinaries, grievances, absence management, and performance management.
• Manage and develop the HR Service Centre team and ensure that the team provide an effective and efficient HR service, respond promptly to queries and manage expectations.
• Advise managers on management practice and ensure compliance with policies and procedures including in Employee Relations issues.
• Ensure that policy, procedures and forms are up to date, in line with current legislation and maintained according to ISO standards.
• Responsible for ensuring the shared drives, employee files and relevant trackers are maintained and up to date.
• Ensure the HR system (Oracle) is kept up to date and accurate, and provide reports from Oracle on request.
• Ensure all employees have the right to work, and support in the renewal and obtainment of visa and sponsorship requirements as needed.
• Oversee all aspects of the Employee life-cycle, including but not limited to induction and on-boarding, contractual changes, development, benefits and leaver process.
• Responsible for overseeing the processing of monthly and fortnightly payroll activities.
• Actively support with managing benefits including the pension schemes, the benefits process and the annual benefit review.
• Support with the annual salary review and bonus.
• Ensure the audit process is followed, met and maintained.
• Participate in HR project work as required.

Profile

For this HR (Operations) Manager role in Oxford, we encourage applications from candidates who closely match the following profile:

Minimum Qualifications, Knowledge and Experience:

• CIPD qualified to level 5 or above, ideally level 7.
• Significant HR experience in a generalist role.
• Experience of managing and advising on Employee Relations activities including but not limited to Performance Management, Grievances, Disciplinaries, Absence Management.
• Up to date knowledge of employment law

Job Specific Skills

• Experience of managing and developing a team.
• Competent in Microsoft Office including Word, Excel, Powerpoint.
• Strong Customer Service skills and the ability to deal with difficult situations positively.
• Strong working knowledge and experience of information data processing and record keeping, experience of working with ISO is desirable.
• Drive and commitment to making things happen.
• Willing to challenge when required.
• Proven problem-solving skills.
• Experience of running/supporting with payroll and benefits is desirable.

Behavioural Competencies

• Strong attention to detail and organisational skills.
• Excellent time management skills.
• Strong communication and interpersonal skills.
• Ability to build relationships at all levels.
• A collaborative team player.

Job Offer

As part of the broader package, this HR (Operations) Manager role offers a base salary up to £40,000, as well as a travel allowance of £5,000.