Customer Service Operative

Location
Sutton, England
Salary
£18000 - £18500 per annum
Posted
22 Feb 2021
Closes
22 Mar 2021
Ref
JN -022021-2009472
Contact
Christine Walsh
Contract Type
Permanent
Hours
Full Time

This is a varied opportunity which would suit an individual who enjoys working in a Call Centre environment within a strong team dynamic. This is a fast paced role which requires excellent communication and efficient coordination to schedule engineers for multiple repair works.

Client Details

My client are a fast growing business who have just landed major contracts so its a really exciting time to join the team as they continue to achieve success this year. They have a hugely supportive working culture where the team work closely together to ensure that their customers receive the highest standard of service.

Description

  • Managing multiple inbound calls
  • Scheduling repairs for engineers and managing their diaries
  • Booking service appointments
  • Processing timesheets
  • Monitoring escalation reports
  • General administration tasks

Profile

  • Ability to work well under pressure managing multiple calls
  • Excellent customer service skills
  • Resilience/Dealing with challenging customers
  • Multitasking and organisation
  • Attention to detail
  • Good IT skills

Job Offer

Full training provided

Opportunity for progression

Fast growing business

Strong team dynamic