Call Centre Agent
This is a telephone based role which requires dealing with members of the public so excellent communication skills both written and verbal are essential for this opportunity. You will be required to record all information in a detailed manner to ensure that all conversations have been dealt with professionally through effective questioning which will be recorded in daily reports.
My client are an independent charity to provide support services to members of the public. They have a hugely supportive working culture and operate very efficiently as a team to ensure that all calls offer a safe space to discuss confidential issues.
The main duties of the role include but are not limited to:-
- Dealing with a number of inbound calls
- Recording all information accurately
- Effective questioning where appropriate
- Report writing
- Complying with GDPR policies at all times
Excellent communication skills both written and verbal is essential
Good rapport building skills with callers
Ability to assess any serious issues and report to the relevant external agencies
Report writing skills
Supportive working culture
Full training provided
4 on 4 off shift pattern and working hours are as follows (39.5 hour week):-
An updated DBS certificate within the past 12 months is essential to be put forward for this role.