Call Centre Agent

Location
Sutton, England
Salary
£20000 - £20400 per annum
Posted
22 Feb 2021
Closes
22 Mar 2021
Ref
JN -122020-1731974
Contact
Christine Walsh
Job Type
HR Advisor
Contract Type
Permanent
Hours
Full Time

 

This is a telephone based role which requires dealing with members of the public so excellent communication skills both written and verbal are essential for this opportunity. You will be required to record all information in a detailed manner to ensure that all conversations have been dealt with professionally through effective questioning which will be recorded in daily reports.

 

Client Details

My client are an independent charity to provide support services to members of the public. They have a hugely supportive working culture and operate very efficiently as a team to ensure that all calls offer a safe space to discuss confidential issues.

Description

The main duties of the role include but are not limited to:-

  • Dealing with a number of inbound calls
  • Recording all information accurately
  • Effective questioning where appropriate
  • Report writing
  • Complying with GDPR policies at all times

Profile

Excellent communication skills both written and verbal is essential

Team player

Good rapport building skills with callers

Ability to assess any serious issues and report to the relevant external agencies

Report writing skills

 

Job Offer

Supportive working culture

Full training provided

4 on 4 off shift pattern and working hours are as follows (39.5 hour week):-

07:00-19:00

08:00-20:00

14:00-00:00

21:00- 07:00

 

An updated DBS certificate within the past 12 months is essential to be put forward for this role.