Processing Officer

Location
Northwich, England
Salary
£18000 - £20000 per annum
Posted
02 Mar 2021
Closes
18 Mar 2021
Ref
JN -032021-2174993
Contact
Abigail Higginbotham
Job Type
HR Administrator
Contract Type
Permanent
Hours
Full Time

The Processing Officer will report to the Processing Team Leader and will be part of a highly effective team and will take an active part in the progression of the Bank as it enters the next stage of growth.

Client Details

The client is a well established firm based in Northwich who are recruiting a permanent opportunity for an experienced administrator/customer service advisor to start a fantastic position as a processing officer.

Description

The Key Responsibilities of the role will include

Answer customer telephone calls while dealing with them appropriately, performing telephone call-backs in respect of customer payment requests received and opening, recording and distributing post received.

* Check new account documentation received from the Relationship Management Team to ensure that all of the Bank's Anti-Money Laundering and Know your Customer requirements are met and all relevant searches are carried out before new accounts are opened.

* Set up of new customers accounts, opening and closing of accounts, all aspects of ongoing account maintenance and the subsequent set up of customer internet banking and other account facilities.

* Send out of the monthly customer account statements and the processing of the monthly Account Maintenance Charges to customer accounts.

* Provide support to the rest of the team, helping to ensure that all areas of work within the team are dealt with accurately and in a timely manner.

Profile

The Successful candidate will have/be

Someone degree educated

* Someone with a keen eye for detail and accurate and timely data inputting and administration

* The ability to work under your own initiative and to strict deadlines

* Excellent customer service skills

* Good Problem Solving skills

* Ability to work effectively as part of a team and

* Ability to work and communicate effectively with other areas of the bank including Compliance, Risk, Settlements and RMT.

Job Offer

A Salary of £18,000-£20,000