Client Support Administrator position working for a successful organisation. This role is home based until further notice however you must be able to commute to Birmingham.

Client Details

My client is a successful financial services organisation looking for a Client Support Administrator.

Description

• Daily monitoring of multiple Client Support inboxes, executing the appropriate actions for each email received in accordance with the agreed procedures and defined Service Level terms for each Client

• Accurate tracking of the receipt and execution of all requests into the Client Support inboxes

• Co-ordinating the completion of Client/Investor requests received into the Client Support inboxes

• Retrieval of all necessary documentation from Investor Web Portals

• Accurate setting of attributes on all documents for upload to our Document Management System (SharePoint DMS)

• Accurate tracking of the receipt of all quarterly report information in internal database

• Maintaining Fund Manager contact details in internal database

• Liaise closely with other internal departments

• Ensure the quality and integrity of the data on the system is maintained

• Any other duties commensurate with the nature and position of the post

Profile

• Must be able to work on own initiative

• Must have the ability to operate within a continuously evolving and competitive business environment

• Must have the ability to work accurately under pressure

• Must be proactive in managing workloads and addressing potential issues

• Must be able to take ownership of delegated responsibilities

• Must be capable of communicating clearly and effectively both internally with other departments, and externally with clients, investors and fund managers, both orally and written

• Must be committed to high quality and service orientation

• Must have good organisational skills with the ability to multitask

Job Offer

• Negotiable salary
• Monday to Friday 09:00 - 17:30
• Remote working temporarily
• Permanent opportunity
• Client Support Administrator