Member Services Team Leader

3 days left

Location
London, England
Salary
£35000 - £36000 per annum
Posted
19 Apr 2021
Closes
17 May 2021
Ref
JN -042021-2562266
Contact
Alastair Mitchell
Contract Type
Contract
Hours
Full Time

Our client, an established Membership body, based in Central London, is looking for a Member Services Team leader, for a 12 month Fixed Term Contract

Client Details

Our client is a well known membership body, based in Central London.

Description

We are looking for a Member Services Team Leader, for a 12 month Fixed Term Contract to;

  • Manage a team of four Administrators
  • Oversee the maintenance of data held on the SalesforceCRM database to ensure accuracy and compliance with GDPR
  • Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
  • Take inbound calls from members to resolve their issues to a high standard
  • Manage day-to-day membership activities and processes, regularly monitor and report progress against KPIs and targets
  • Monitor the efficiency and effectiveness of day to day work of the team and contribute to the identification of opportunities for improving customer expectations and processes
  • Ensure team are trained and develop in all administration processes
  • Take ownership of updating, creating, implementing process documents

Profile

We are looking for a Member Services Team Leader, with the following;

  • Significant demonstrable experience of working within a membership or customer focused organisation managing day-to-day processes at supervisory level with evidence of completing at least one annual membership cycle * Experience of staff line management
  • Proven experience in problem resolution
  • Advanced knowledge of customer handling techniques
  • Managing people to deliver excellent customer
  • Experience of effective supervision and motivation of a team of staff:
  • Delivering excellent customer care standards
  • Demonstrating excellent customer care/ handling skills
  • Developing and training team/ team members

Job Offer

An excellent opportunity for a 12 month FTC