Our client, an established Membership body, based in Central London, is looking for a Member Services Team leader, for a 12 month Fixed Term Contract

Client Details

Our client is a well known membership body, based in Central London.

Description

We are looking for a Member Services Team Leader, for a 12 month Fixed Term Contract to;

• Manage a team of four Administrators
• Oversee the maintenance of data held on the SalesforceCRM database to ensure accuracy and compliance with GDPR
• Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
• Take inbound calls from members to resolve their issues to a high standard
• Manage day-to-day membership activities and processes, regularly monitor and report progress against KPIs and targets
• Monitor the efficiency and effectiveness of day to day work of the team and contribute to the identification of opportunities for improving customer expectations and processes
• Ensure team are trained and develop in all administration processes
• Take ownership of updating, creating, implementing process documents

Profile

We are looking for a Member Services Team Leader, with the following;

• Significant demonstrable experience of working within a membership or customer focused organisation managing day-to-day processes at supervisory level with evidence of completing at least one annual membership cycle * Experience of staff line management
• Proven experience in problem resolution
• Advanced knowledge of customer handling techniques
• Managing people to deliver excellent customer
• Experience of effective supervision and motivation of a team of staff:
• Delivering excellent customer care standards
• Demonstrating excellent customer care/ handling skills
• Developing and training team/ team members

Job Offer

An excellent opportunity for a 12 month FTC