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HR Shared Service Performance and Delivery Manager

Employer
DS Smith
Location
Caerphilly
Salary
Competitive
Closing date
19 May 2021

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Job Details

HR Shared Service Performance and Delivery Manager

About the role

As our HR Shared Service Performance & Delivery Manager, your focus will be to maintain customer satisfaction for the services provided by the UK Shared Service Centre and to provide leadership support to the HR Administration team. You will be the main point of contact for UK employees, ensuring that all HR related issues are reviewed and fixed wherever possible. 

We expect you to manage customer relationships through surveys, mystery shopping, change control processes, issue logs, process improvement initiatives and weekly/monthly reviews. You will manage resource in the team, planning against peaks and troughs in demand, tracking SLAs and KPIs, and operating within agreed budgets. You will have to keep abreast of relevant HR legislation, ensuring that we remain compliant with our internal standards and legal requirements. 

You will provide personal and professional development opportunities (and line management) to a team of five people, as well as being an active member of the UK SSC Leadership team, contributing to overall strategy. We want you to build effective relationships with key partners within the business, across a diverse set of groups, ensuring that DS Smith in the UK have a seamless experience when working with the UK HR SSC. 

About you  

Minimum requirements: 

  • Educated to degree level and/or an HR professional qualification (e.g. CPP or CIPD)
  • Experience managing a transactional team in a Shared Service Centre environment, for a large scale, complex organisation
  • Knowledge of HR legislation, processes, policies, practices, trends and technologies
  • Ability to deliver strategies, objectives, business process improvements, transformation projects
  • Experience managing and motivating a team through periods of change
  • Resilient, with strong communication, influencing and presentation skills
  • Proficient with Microsoft Office programs, able to manipulate data in Excel and present in PowerPoint

Preferred requirements:

  • Experience of a Workday implementation

Benefits 

  • 25 days’ holiday plus bank holidays 
  • Discretionary bonus
  • Pension and share scheme
  • Life assurance and income protection
  • Employee assistance programme
  • Cycle to work scheme and shopping discounts

Company

About us

DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials. 

Through our purpose of ‘Redefining Packaging for a Changing World’ and our Now and Next sustainability strategy, we are committed to leading the transition to the circular economy, while delivering more circular solutions for our customers and wider society – replacing problem plastics, taking carbon out of supply chains and providing innovative recycling solutions. Our bespoke box-to-box in 14 days model, design capabilities and innovation strategy sits at the heart of this response. 

Headquartered in London and a member of the FTSE 100, DS Smith operates in 34 countries employing around 30,000 people and we are a Strategic Partner of the Ellen MacArthur Foundation. Our history can be traced back to the box-making businesses started in the 1940s by the Smith family.

Our people

At DS Smith we have a concept of Growing Together which describes the way we approach people development. Growing Together is a two-way commitment between employees and the business. It is a way of working, a mind-set and a commitment.

One of our strategic goals is to realise the potential of our people. This is only possible if we provide developmental opportunities to our people that allow them to grow, contribute more effectively and enjoy the rewards of a successful career.

People development is more than just changing jobs. It is about growing through experiences in both familiar and unfamiliar situations within a supportive environment.

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