HR Shared Service Administrator - Workday

Brentford, England
£15 - £16 per hour
25 Apr 2021
23 May 2021
JN -012021-2003500
Emily Howley
Job Type
HR Administrator
Contract Type
Full Time

The role is responsible for providing administration and reporting/project support to support the Tier 1 team. The work will be mostly routine in nature, but supportive top-line projects may also be part of the job. The job holder will work with various stakeholders at all levels of the organization as well as in the HRSC Team overall.

Client Details

Renowned, global Pharmaceutical company - HQ in Brentford


HR Shared Service Administrator - Workday - 3-4 months temp - Pharmaceutical / Healthcare Sector - Brentford

The UK HR Support Centre Administrative Assistant will manage regular daily data reporting (I.e. Open Case Reporting and Qlik Sense to name a couple) to be shared with the team, manage specific inboxes that drive a superior support service to our senior administrative colleagues in the field managing Executive Grade 4 and above Support, triage specific inbox emails and raise tickets to enable completion of requests within our case management tool 'Remedy', to ensure ability to track the status and progress of all inquiries. They will support the Data Management/Customer Support Teams where needed to address complex requests or inquiries

  • Support the effortless experience for employees and managers reaching out to HR Support Center by working on projects and initiatives driven by HR Leadership
  • Grows knowledge of Workday and HR Processes that create an understanding of the downstream impact of transactions to benefits, pay, and other areas.
  • May serve as subject matter expert on HR Data Reporting systems and tools and is able to identify when information appears out of alignment or incorrect
  • Uses on-line tools daily and receives further capability development and coaching to ensure information and knowledge is relevant as well as compliant to legal responsibilities.
  • Supports ongoing audits both externally and internally with HR Partners to minimize risk of corporate reputation and compliance.
  • Work collaboratively with HR partners to achieve business goals.
  • Triage incoming tickets from HR, Employees, and Mangers to appropriate Remedy resolving agency
  • Outreach to employees and managers to acknowledge and provide update on ticket
  • Will be engaged in continuous improvement projects and initiatives to ensure the continued enhancement of the customer experience.
  • Plan and maintain calendar of key events and coordinate monthly team meetings.
  • Generate reports and performs data analysis as requested
  • Develops and maintains all Resource Planners
  • Support localization of HR Support Center onboarding training material
  • Develop and embed communication plan highlighting HR Support Center activities


HR Shared Service Administrator - Workday - 3-4 months temp - Pharmaceutical / Healthcare Sector - Brentford

  • Excellent and high level of expertise in standard MS Office software (word, excel, PowerPoint)
  • Excellent attention to detail
  • Excellent written communication (language and grammar).
  • Excellent verbal communication including excellent listening skills.
  • Must work well, both independently and with a team.
  • Able to work in collaborative, cross functional team and influence without authority
  • Able to handle multiple tasks and assignments simultaneously while maintaining customer communication
  • Knowledge and understanding of HR processes and procedures
  • Customer Service background
  • HR Experience preferred
  • High level of integrity and ability to maintain confidentiality of information
  • Ability to understand root cause of issues and effectively problem solve.
  • Ability to use data to determine trends and provide insights
  • Able to present information to customers clearly and concisely and respond to challenging problems
  • Strong analytical skills and sound knowledge of reporting tools
  • Excellent time management, planning and organizational skills and ability to work to tight deadlines
  • Familiar with case management and the use of the intranet for information searching

Job Offer

HR Shared Service Administrator - Workday - 3-4 months temp - Pharmaceutical / Healthcare Sector - Brentford

£15-16ph + holiday allowance

Remote working

Laptop provided