Michael Page Human Resources

Learning Manager

Location
Leeds, England
Salary
£40000 - £50000 per annum
Posted
04 Jun 2021
Closes
02 Jul 2021
Ref
JN -062021-2918053
Contact
Claire Dix
Contract Type
Permanent
Hours
Full Time

A brand new role in a customer facing Learning & Development Capacity

An exciting time to join a Tech business on a significant growth journey

Client Details

An established Tech business with an exciting product that is enabling significant growth in the market place.

Description

  • Leading the design, development and maintenance of a suite of remotely delivered training webinars and associated materials that takes customers from initial training post sale to super-user level expertise in the JobWatch application
  • The transformation of training into a technology driven, Learning Management System based service with progress and achievement tracking, and a range of approaches to suit different learning styles
  • Working with the Onboarding team to ensure the training provides the best possible learning experience to new customers and compliments and accelerates the onboarding process.
  • Providing a best in class ongoing learning opportunity for customer staff to develop their knowledge and credentials
  • Development of a skill accreditation scheme with including learning validation tools, suitable for customers, internal staff and partner consultants.
  • As well as running interactive and recorded training webinars yourself, co-ordinating and supporting Subject Matter Experts (SMEs) to develop and deliver training as part of the training programme
  • Extending the training offering to include industry sector based webinars and training materials
  • Contribute to the development of the Help Centre to compliment the training and promote self-serve learning
  • Evaluation of training effectiveness and its role in delivery of customer value through the use of usage, retention and upsell data
  • Monitor and improve quality and customer satisfaction
  • Manage personal data and confidential information responsibly, and maintain its quality, confidentiality, integrity and availability at all times. Report personal data and security near-misses and incidents promptly, and cooperate in their resolution.

Profile

  • Has significant experience working in a Learning & Development role including the full training cycle, E learning, delivering on different methods of blended learning.
  • Has previously tendered for and implemented a new Learning Management System.
  • Has ideally worked in a tech business or similar industry
  • Excellent stakeholder management
  • Has the ability to be creative and a passion for training and the customer
  • Can design and deliver training
  • Has previously delivered technical/systems training with the ability to learn systems in order to be a subject matter expert

Job Offer

  • Salary £40-50k per annum
  • Leeds based with flexibility to work from home

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