Michael Page Human Resources

HR Shared Service Manager

Caerphilly, Wales
£45000 - £55000 per annum + Bonus
07 Jul 2021
04 Aug 2021
JN -072021-2938021
Nikki Price
Contract Type
Full Time

I'm working with a Global Manufacturing Organisation to recruit a lead for their HR Shared Service Centre in South Wales. Candidate will ideally have previous shared service and team management experience.

Client Details

A global manufacturer within the FMCG space.


Key responsibilities for the HR Shared Services Manager include:

  • Maintaining customer satisfaction for the services provided by the UK Shared Service Centre.
  • Provide leadership support to the HR Administration team.
  • Acting as the main point of contact for UK employees, ensuring that all HR related issues are reviewed and fixed wherever possible.
  • Managing customer relationships through surveys, mystery shopping, change control processes, issue logs, process improvement initiatives and weekly/monthly reviews.
  • Managing resource in the team, planning against peaks and troughs in demand, tracking SLAs and KPIs, and operating within agreed budgets.
  • Keeping abreast of relevant HR legislation, ensuring that we remain compliant with our internal standards and legal requirements.
  • Providing personal and professional development opportunities and line management to a team of five, as well as being an active member of the UK SSC Leadership team, contributing to overall strategy.
  • Building effective relationships with key partners within the business, across a diverse set of groups, ensuring the UK business has a seamless experience when working with the UK HR SSC.


As the successful HR Shared Services Manager, you will demonstrate:

Minimum requirements:

  • Educated to degree level and/or an HR professional qualification.
  • Experience managing a transactional team in a Shared Service Centre environment.
  • Knowledge of HR legislation, processes, policies, practices, trends and technologies.
  • Ability to deliver strategies, objectives, business process improvements, transformation projects.
  • Experience managing and motivating a team through periods of change.
  • Resilient, with strong communication, influencing and presentation skills.
  • Proficient with Microsoft Office programs, able to manipulate data in Excel and present in PowerPoint.

Preferred requirements:

  • Experience of a Workday implementation.

Job Offer

  • A competitive basic salary ranging from £45,000 - £55,000.
  • 10% bonus.
  • Company pension and share scheme.
  • Life assurance and income protection.
  • Employee assistance programme.
  • Cycle to work scheme and shopping discounts.

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