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HR Shared Service Manager

Michael Page Human Resources
Caerphilly, Wales
£45000 - £55000 per annum + Bonus
Closing date
4 Aug 2021
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Job Details

I'm working with a Global Manufacturing Organisation to recruit a lead for their HR Shared Service Centre in South Wales. Candidate will ideally have previous shared service and team management experience.

Client Details

A global manufacturer within the FMCG space.


Key responsibilities for the HR Shared Services Manager include:

  • Maintaining customer satisfaction for the services provided by the UK Shared Service Centre.
  • Provide leadership support to the HR Administration team.
  • Acting as the main point of contact for UK employees, ensuring that all HR related issues are reviewed and fixed wherever possible.
  • Managing customer relationships through surveys, mystery shopping, change control processes, issue logs, process improvement initiatives and weekly/monthly reviews.
  • Managing resource in the team, planning against peaks and troughs in demand, tracking SLAs and KPIs, and operating within agreed budgets.
  • Keeping abreast of relevant HR legislation, ensuring that we remain compliant with our internal standards and legal requirements.
  • Providing personal and professional development opportunities and line management to a team of five, as well as being an active member of the UK SSC Leadership team, contributing to overall strategy.
  • Building effective relationships with key partners within the business, across a diverse set of groups, ensuring the UK business has a seamless experience when working with the UK HR SSC.


As the successful HR Shared Services Manager, you will demonstrate:

Minimum requirements:

  • Educated to degree level and/or an HR professional qualification.
  • Experience managing a transactional team in a Shared Service Centre environment.
  • Knowledge of HR legislation, processes, policies, practices, trends and technologies.
  • Ability to deliver strategies, objectives, business process improvements, transformation projects.
  • Experience managing and motivating a team through periods of change.
  • Resilient, with strong communication, influencing and presentation skills.
  • Proficient with Microsoft Office programs, able to manipulate data in Excel and present in PowerPoint.

Preferred requirements:

  • Experience of a Workday implementation.

Job Offer

  • A competitive basic salary ranging from £45,000 - £55,000.
  • 10% bonus.
  • Company pension and share scheme.
  • Life assurance and income protection.
  • Employee assistance programme.
  • Cycle to work scheme and shopping discounts.


Michael Page Human Resources is acknowledged as one of the leading recruitment companies for human resources with over 30 years of recruitment expertise and a team of specialist consultants based in offices nationwide.  If you’re looking for permanent or temporary job opportunities in human resources, let us use our extensive network and strong relationships to help you find you the next step in your career.

Michael Page Human Resources recruit HR roles nationwide, ranging from HR Administrator to Global HR Director and also within the specialist areas of HR including Learning & Development, Recruitment, Reward, and Talent.

We offer vacancies across executive, director, manager and junior levels with many of the UK’s leading companies. Our teams have specialist consultants that focus on permanent, interim and contract opportunities. Find out more about our consultants here.

To get started browse for human resources jobs or contact one of our offices directly to find out how our expertise could make a difference to your HR recruitment process.

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