£31,827 per annum
Fixed Term Contract or Secondments available until end of December 2021
35 hours per week
At the Royal College of Nursing we’re an optimistic organisation. And we’ve got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK – with over 450,000 members – all we can see are the infinite possibilities for a brighter future. Join us and you will too.
We're accredited with Investors in People Gold Standard.
Our advisers are currently working from home, but we are looking to return to our offices later this year. You will be required to work in the office a couple of days per week upon commencement for approximately 6 weeks in order to undertake training.
As an adviser you’d be making a real difference to RCN members. Every day of the week, from 8.30am to 8.30pm, our advisers provide telephone and written support on a wide range of work-related topics.
The role is highly varied and would particularly suit those from a trade union, HR, legal, advisory or nursing background. You’d receive comprehensive training to enable you to help our members understand their rights and responsibilities at work, allowing them to get the best from their careers and workplace relationships.
As well as advising members directly, there are lots of opportunities to get involved in a range of activities such as focus groups or projects, which shape us as an advice centre.
To get a feel for the breadth of our work take a look at the advice team’s “get help” section at www.rcn.org.uk/get-help
This is an opportunity to work for an organisation that has been making a difference to the nursing community for over a hundred years.
You’ll receive full training to equip you to provide support and guidance across a range of professional and employment related topics.
You’ll be using state of the art technology to communicate with our members.
You’ll be part of a supportive team and will benefit from a programme of ongoing coaching and development.
You will have opportunities to help shape the advice centre.
You will develop professionally and personally; many advisers have found the role has prepared them to move on to new positions within the RCN.What we offer you.
To join us you’ll need to have proven customer service skills and excel at verbal and written communication. You’ll be confident with IT and, crucially, a quick learner, as this is a dynamic environment so you’ll need to be able to keep up. You’ll be naturally curious and enjoy learning.
We’re looking for people whose education and experience have equipped them with the ability to empathise, whilst assessing situations with clarity and efficiency. This role is challenging, you’ll need resilience to be able to help those in difficulty, and stamina to be able to work to a very high standard consistently.
A knowledge of the professional and workplace issues facing nurses, and a good understanding of contact centre ways of working is useful, but not essential if you have the right attitude and skills for this role.
What we offer you
We expect you to look after our members and we expect you to be rewarded for it. As well as a whole range of learning and development opportunities we can also offer you an impressive range of benefits. We have a highly competitive pay structure, as well as flexible working, and annual leave of up to 32 days.
Balancing work and life commitments is important to us as an organisation. We are a diverse organisation and understand everyone has different needs. All employees can ask for flexible working and when personal circumstances change we will work with you to find a smarter working solution that suits everyone. In fact, many of our employees enjoy home working, flexible working or compressed hours, enabling them to deliver results with minimum impact to their professional and personal commitments. We also offer generous Maternity, Paternity and Adoption leave packages.
The adviser role involves shifts, but because we know that work life balance is important, the rota is published at least four weeks ahead. Currently advisers work up to one weekend in four. This is on a set rotation, so you can always plan for when your weekends to work could fall.
All employees can ask for flexible working, and when personal circumstances change we will work with you to find a smart working solution that suits everyone.
Our Cardiff Gate office has a limited number of parking spaces and there is currently a waiting list for these.
To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.
Please note, that due to Covid-19, while we are trying our best to accommodate our Assessment Centres and Interviews on the dates outlined in our adverts, we may need to be flexible about how and when we run our Recruitment processes for the time being.
We are currently running Assessments and Interviews remotely should we need to, in accordance with Government advice, so if you envisage any issues with accessing a computer, webcam or a sufficient internet connection for a video call, then please do highlight this in your Supporting Statement. We will of course do all we can to ensure you have the best experience in applying to work with us during this challenging period.
Please note, should we receive a suitable number of applications for this post after a week of posting this advert, this vacancy may close early, before the closure date stated below.
For more information or for an informal discussion about the role please contact Dave Pickford, Team Manager on 01633 744704.
For more information on the Recruitment & Selection process, please contact email@example.com.
To apply, please visit our website.
Closing date: Midnight on 27 July 2021.
Assessment Centre dates: 4 August 2021.
Interview dates: 6 August 2021.
We would be looking for our starters to commence on the 1 September 2021.
RCNi supports the work-life balance of our staff through our SMART Working policy outlining our approach to agile and flexible working