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People Partner - Customer Operations

Annapurna Recruitment
City of London, England
£60000.00 - £70000.00 per annum
Closing date
20 Sep 2021
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Job Details

People Partner - Customer Operations

We are partnered with a fast-growing scale-up FinTech organisation on a People Partner role. This role will support the Customer Operations and Corporate Functions areas of the business.

Reporting to the Head of People Partnering, the role supports one of the most pivotal areas within the organisation. The successful candidate will have previous experience of supporting Customer Services/ Customer Support within a fast-paced organisation and will be used to supporting high-volume areas at pace.

This role will suit a candidate who enjoys using Data to support decisions in the People function and is adept at story-telling, taking the business on a journey whilst simplifying the process for key stakeholders.

There is huge potential for the person moving into this role, as the business continues to scale, so will the wider People opportunities and it is therefore a fantastic time to join the organisation.

Key requirements:

  • Demonstrable experience supporting Customer Operations / Customer Services as a HR Business Partner within a fast-paced organisation.
  • Proven knowledge and experience of using data to drive informed HR decisions.
  • Passionate about creating an innovative and best-in-class people function
  • Proven success of supporting high-volume business areas

If you meet the above requirements and would like to learn more about this role with an incredibly exciting organisation, please contact Terri Wickett - t.wickett@annapurnarecruitment or follow the link to apply.


Based in London & Munich and focussing on the UK, DacH & Nordic Markets, Annapurna Recruitment was founded by its three partners, Nigel Fox, James Ballard and Charlie Appleyard, with the intention of being the best and most responsible recruitment company in the HR sector.

With more than 40 years’ combined experience between them, you will be dealing with an HR consultancy with an excellent track record.

We are a company that is challenging conventional traditional transactional recruitment in the agency field by the creation and facilitation of a world-class thought leadership community, the Business Transformation Network, with over 40,000 members worldwide. 

We are absolutely committed to providing the highest degree of service possible to both our candidates and clients.

We stand to be a responsible recruitment company. Responsible in two major ways: firstly our unique CSR strategy and secondly by building deep continuous relationships with the talent communities we deliver to and serve. 

From day one Annapurna has been a keen supporter of the environment originally being the only recruitment company in Europe to be a member of environmental foundation, 1% for the planet. However we wanted to do more. We wanted to give money to social charities as well as the environmental causes that are close to our heart, leading to the advent of Annapurna Giving.

The 6 charities we are supporting now have been chosen by Annapurna's three directors; Nigel Fox, James Ballard and Charlie Appleyard and reflect the causes that are personal to them. We support Parkinson's UK, The Cure Parkinson's Trust, Amnesty International, Haven’s Hospice, The Soup Kitchen & Friends of the Earth. By selecting these charities Annapurna wishes to continue in its quest for ethical and socially responsible recruitment.

These cutting edge principles have led to us being awarded a number of accolades in both the UK and internationally such as 'Best Professional Services Agency' at the Recruiter Awards in 2019, 2017 and 2015, 'Best Small Agency' at Global Recruiter Awards 2017 and 'Best Small Companies to Work For' at The Sunday Times Best Companies list 2020 & 2017.

Find Us
020 3031 2468
9th Floor, The London Studios
60-72 Upper Ground
United Kingdom
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