The HR administrator will provide first line support to colleagues and managers on all areas of the employee lifecycle including recruitment and on-boarding, performance management learning and development, payroll and system administration.

Client Details

A growing company establish over 50 years within it's sector.

Description

• Provide first line advice and support to colleagues, managers and third-parties on all aspects of the employee lifecycle
• Increase self service capability through the provision of regular coaching and guidance of policies, processes and systems
• Provide administrative and transactional support across the employee life cycle e.g. recruitment, on-boarding, learning and development and payroll, ensuring service level agreements (SLAs) and performance standards are maintained
• Escalate complex queries via the agreed channels to ensure effective resolution.in line with agreed ways of working and service standards
• Build collaborative and effective working relationships with colleagues and third parties providing a seamless 'customer first' delivery approach, sharing feedback to improve ways of working across the end to end service proposition
• Record all calls and queries to enable ongoing management, reporting and tracking of queries, including the scanning of documents to employee records
• Ensure service level agreements are adhered to, escalating risks to service performance and compliance through agreed risk management procedures
• Process and maintain HR collateral, including letters, procedures and tool-kits, ensuring alignment to the overall People Strategy and business needs

Profile

• Proven track record of providing transactional HR support within a diverse and unionised organisation
• Excellent communication skills both written and verbal
• Experience of working in a shared service or telephone based operation
• Eye for detail and a methodical approach to problem solving
• Ability to show initiative and propose solutions to issues identified
• Experience of working with HR systems and Microsoft packages
• Excellent team player who can work flexibly to meet business requirements

Job Offer

• On-site parking
• On-site facilities
• Close to public transport and motorways
• Subsidised canteen on-site
• Career progression