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Interim HR Operations Manager

Job Details

HR Operations Manager with a great business…

Location – High Holborn, London (hybrid model 5 days in the office out of 10)

Reward - Circa £55-60k per annum (may be flexible for a superstar!)

Contract type – This is a fixed term contract

Duration – 14 months

We think that this is a great business to work for…

Our client is an ambitious and successful business. Within their specialist sector they have a strong reputation built on quality and customer intimacy.

What will be keeping you busy?

The role of the HR Operations Manager will be varied. It will therefore be essential that the role incumbent is exceptionally well organised, has strong people management skills, is ambitious and energetic in terms of what can be achieved, is a supporter of the change agenda and is committed to continuous improvement. This role will cover a range of different types of projects, from legal and regulatory projects to operational and strategic initiatives.

You will need to be organised, tenacious and have a track record of working to deadlines. Your attention to detail will be extremely high, you will have a common sense approach and you will be able to balance HR process and metrics with business requirements.

You will be required to identify and navigate through potential road blocks, be able to identify what skills and knowledge you need within the team (or need to gain from others within the wider HR team) and have strong influencing skills in order to gain the support and momentum required at the appropriate time.

  • You will manage the performance and direct the work of your team members by holding regular 1:1 meetings with each team member, feedback on a timely basis, develop a coaching relationship with each team member and role model the behaviours and attitudes expected of all.
  • You will set stretching objectives for each of your team members, to ensure they meet the required standards and they contribute to team / departmental objectives, as appropriate for their level of knowledge, experience and ambition.
  • You will support the HR function in identifying reporting opportunities, provide insight through the reporting being provided and be happy to take on some of the analytical / insight work and systems administration work yourself.
  • The HR operations team is a vital resource, central to providing the accurate and timely input of information and data, responding to employee queries.
  • You will become an HR process expert for the various business units

This is a generalist HR post where you will be expected to roll your sleeves up and ensure that the basics are done brilliantly well. You will get to work on some interesting projects from time to time but this must not be at the expense of making sure that the day to day HR activities are delivered to a high standard.

Who are we looking for?

Someone with real attention to detail and a commercial focus. It goes without saying that you will need to be very organised. Your success will be measured by how effective HR is in supporting managers to drive organisational success.  Your CV will therefore need to show how you have helped previous employers to improve key people and commercial metrics.

We are not looking for specific industry experience, but you do need the gravitas to be credible with managers out in the business and you need to have good line management skills yourself. We would like to see people that are CIPD qualified and ideally educated to degree level although this is not essential.

This is a great business with great people that love what they do. If you are professional but also able to work with good humour, you will fit right in!


Fetch Recruitment was set up by Yasmin Elezaj and Tommy Gale in 2017.  After years of working in and managing successful recruitment businesses, they decided to go into business together and have created an expert team.​

Both with young families and very similar values in and out of work, they realised that they could offer excellent service to clients that were looking for a different approach to recruitment.​

As such, Fetch is a very family oriented business.  We believe that if our recruiters have a good work-life balance, this will reflect in the service that they deliver for clients. This plays out in the quality of service that we provide.​

Our team are not chained to their desks with their phone times being monitored. They are trusted to do what they are good at and because of this they go over and above. They all work from home and this means that we have good coverage across the UK as our team are spread out. ​

We created a commercial proposition that allows us to offer a far superior level of service to clients for much lower fees than our competitors. Everything that we do is about providing exceptional value and we think that we do this really well.

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