HR Manager

Macmillan Davies
Liverpool, England
Up to £45000 per annum
Closing date
26 Oct 2021

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Job Type
HR Manager
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Job Details

HR Manager -6 months contract
Location: Home based with occasional travel to the Liverpool office
Salary: £45,000 plus benefits

Macmillan Davies are delighted to be assisting one of the UKs leading consumer law firms in identifying a truly exceptional, energetic HR Manager.

This is a great opportunity to take the lead in providing a HR generalist support to the busy contact centre of 180 staff, supported by the ER Manager.

The successful individual into the post will ideally possess a solid contact centre background and will be used to handling tricky operational stakeholders.

Key responsibilities of the HR Manager;

*Providing comprehensive HR advice and guidance to managers
*Employee relations - Running and managing formal processes with the support of the ER Manager
*Absence managing and monitoring
*Coaching and developing managers
*Providing advice and guidance to Operations Managers on HR related topics including ER case management
*Partnering with the HR team to develop and implement communications plans
*Partner with managers on performance management and talent development
*Maintain policy and services and manage policy change roll-out
*Support roll-out of HR initiatives including People Strategy
*Analyse data and provide recommendations to improve processes, employee engagement and policy alignment across the business

Skills & experience required for the HR Manager;

*Extensive experience of the Contact Centre industry
*Excellent communication skills & ability to liaise with multiple stakeholders and manage expectations, across various levels
*Exceptional listening skills and ability to relate to, influence, and coach employees
*Significant experience working in a fast paced contact centre environment providing a generalist HR service
*Intellectual curiosity to bring new insights to the business, preferably in a multicultural environment
* An demonstrable understanding of working with Unions
* Ability to work independently with confidence in own decision making
* Ability to utilise analytical HR data
* CIPD qualification, ideally level 5+

If this role sounds of interest to you, get in touch with Sam asap or apply today!



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Engage. Consult. Recruit.
For many HR professionals, we’ll need no introduction. We are one of the longest-established specialist HR recruitment consultancies in the UK, with expertise in every sector, including financial services, technology and communications, retail, and professional and business services. However, it’s our consultative way of working that really sets us apart. Engage Macmillan Davies and you’ll find the focus is firmly on you and your needs. 

Professional. Proven. Personable. 
Whether you’re an established HR Manager or just beginning your career as an HR Administrator, you’ll find our focus is on long-term candidate relationships, not short-term fixes. We’ll take as much time to understand your needs as we do client ones. Rather than simply pointing you towards a permanent or interim job in HR, we’ll ensure you make the right career move. 

Our history
To say we’ve a wealth of experience in HR recruitment is an understatement. Macmillan Davies has been a dedicated HR recruitment consultancy since 1979. Since then, we have developed into the business we are today: a market-leading HR recruitment firm with offices in London and Manchester and part of a global network that spans Asia, Australia and Europe. 

Our approach
Our approach has been developed over three decades at the forefront of HR recruitment consultancy. In that time, we’ve developed an excellent track record of adding value to leading clients in every major sector, a well-established global network and a collaborative working style.
Together, these qualities add up to a unique proposition in HR recruitment. Not only do we have the expertise to deliver what you need, but our consultative and professional approach also means that search will be a rewarding experience.
At Macmillan Davies we take our responsibilities seriously, as we’re guardians of both our clients’ brands and our candidates’ careers. But we also make sure this professionalism is balanced with a personal approach. How we deliver is just as important to us as what we provide – and the reason so many of our clients and candidates return for our advice again and again. 

Supporting your HR career every step of the way
We’re a long-term career partner to many of our candidates, supporting them as they progress from HR Assistant jobs to HR Director levels. All of which is made possible by our specialist practices. If you’re looking for a senior HR role, our Executive Resourcing practice is a specialist in the field. Our Interim team will handle your day rate and fixed-term HR assignments, while our Futurexec team will provide the support and opportunities you need earlier in your human resources career.

Darren Hayman – Director, Executive Resourcing
0203 587 7066

Noreen Curtin - Associate Director, Manchester
0161 416 6225

Macmillan Davies
14 Austin Friars, London EC2N 2HE


Find Us
14 Austin Friars,
United Kingdom

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