HR Shared Service Team Leader

Ashley Kate are delighted to be partnering with a leading Property company in their search for a suitably experienced HR Team Leader to join them on a 10 month FTC.

Job Role: HR Team Leader
Location: Remote with travel to Luton office
Contract: 10 month contract
Salary :Up to £28k
Job Sector: HR
Hours: 35 hours per week

This is a key role within the HR Shared Service. You will lead and develop the Shared Service HR team to ensure an excellent service to the wider team.
This role reports to the Head of HR and has a team of HR Administrators of up to 5 direct reports.
To be considered for this role, you must possess the following skills/experience -

·You have experience of managing people preferably, but not necessarily within a HR Shared Service environment, and have an understanding of end to end HR processes, HR policies and procedures
·Being able to identify and resolve potential problems or issues and take necessary actions to prevent them from developing
·As you are extremely well organised with the ability to plan and prioritise a busy workload and meet agreed targets/deadlines and manage multiple customer requirements cases simultaneously
·Proven ability to influence effectively across all levels of the organisation, and have a proactive and practical approach to problem solving and ability to identify areas for improvements in process, services and team ways of working
·You are highly organised with ability to plan, delegate prioritise and multitask high volumes of daily service/ work requests and are able to coach team members to improve performance and develop skills
Main Responsibilities
·Lead and develop the team to provide an accurate and efficient core HR administration service for our colleagues and internal stakeholders.
·Work to achieve or exceed the Service Level Agreement (SLA) targets by coordinating the team's daily work tasks, identifying opportunities for improving processes and developing the team.
·Monitor daily service requests/work tasks and call volumes with resources being rotated to meet demands to ensure smooth operations.
·Ensure that service requests/work tasks are well organised, prioritised and delegated to HR Administrators on a daily basis, ensuring work is completed within agreed SLAs
·Provide regular feedback on daily operations, potential colleague issues, team working and any areas for improvements
·Support HR Administrators and new team members with day to day work tasks/service requests and developing their skills and knowledge to ensure an active, realistic succession plan is in operation.