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HR System Support Analyst

DS Smith
Cardiff, Wales
Closing date
29 Nov 2021

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Engineering & Manufacturing
Contract Type
Full Time
Job Type
HR Systems
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Job Details

About the role

We have an excellent opportunity for a HR Systems Support Analyst to join us on a 12 month fixed-term contract and become part of a team that supports and improves the day-to-day HR Processes of our business, solving various problems for stakeholders around the world. You will be building relationships with HR colleagues in the business and a number of external stakeholders to understand and resolve any queries they experience using our global HR Business System - Workday. You will become a first point of contact, fully understanding our processes and assisting our colleagues using the system.

A significant portion of your time will focus on providing level 1 and 2 support in Workday Human Capital Management areas and maintaining our helpdesk mailbox, providing insightful and informative responses to users and upskilling them to support their development with Workday.

You will also spend time with new HR colleagues at DS Smith, creating and delivering training content to new users on a monthly basis and giving them the tools that they need to be able to work efficiently in their respective functions. By gathering feedback from users in these training sessions, we will also rely on your input so that we can create training materials for system updates and new features that can be implemented between 2 and 4 times per year.

About you

Minimum requirements:

  • Previous experience providing application support for HR systems
  • Knowledge of Case Management applications and experience working on a support desk
  • Ability to train colleagues and explain technical matters in a way that is easily understandable
  • Excellent interpersonal and communication skills
  • Have a logical and systematic approach with high attention to detail
  • Great knowledge of Microsoft products, specifically Office and Sharepoint

Preferred requirements:

  • Workday experience is desirable but not essential, training will be provided
  • Experience in HR and/or IT functions
  • Ability to speak a second language


  • Competitive salary
  • Discretionary Bonus
  • 25 days' holiday plus bank holidays
  • Pension scheme, life assurance and income protection
  • Employee Assistance Programme
  • Employee Discounts
  • Cycle to work scheme

Location: This role can be based around the UK, with some occasional travel to meet with your team


About us

DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials. 

Through our purpose of ‘Redefining Packaging for a Changing World’ and our Now and Next sustainability strategy, we are committed to leading the transition to the circular economy, while delivering more circular solutions for our customers and wider society – replacing problem plastics, taking carbon out of supply chains and providing innovative recycling solutions. Our bespoke box-to-box in 14 days model, design capabilities and innovation strategy sits at the heart of this response. 

Headquartered in London and a member of the FTSE 100, DS Smith operates in 34 countries employing around 30,000 people and we are a Strategic Partner of the Ellen MacArthur Foundation. Our history can be traced back to the box-making businesses started in the 1940s by the Smith family.

Our people

At DS Smith we have a concept of Growing Together which describes the way we approach people development. Growing Together is a two-way commitment between employees and the business. It is a way of working, a mind-set and a commitment.

One of our strategic goals is to realise the potential of our people. This is only possible if we provide developmental opportunities to our people that allow them to grow, contribute more effectively and enjoy the rewards of a successful career.

People development is more than just changing jobs. It is about growing through experiences in both familiar and unfamiliar situations within a supportive environment.




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United Kingdom
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