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HR Service Team Leader

Page Personnel
Watford, England
£28000 - £33000 per annum
Closing date
30 Dec 2021

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Job Details

Fantastic opportunity to join a multinational firm as HR Service Team Leader. You will be joining people operations teams providing administrative and advisory support to company People Strategy and Vision. Responsible for training and developing the Senior HR Assistants to ensure high quality ad consistent service delivery across all processes.

Client Details

Our clients is a fast glowing and successful IT organisation based in Watford, they are searching for the right talent to joining their team as HR Services Team Leader. They have great company ethics, value diversity and offer long term career progression.


Successful HR Service Team Leader:

  • As a Team Leader you will work closely with your peers to ensure the level of service delivered by Onboarding is in line with our service pledge
  • You will be the first point of escalation for the team and answering the Senior HR Assistants queries. You will ensure complaints and escalations are dealt with in a timely manner, resolving and identifying satisfactory solutions for our customer's as well as helping identify areas for improvement more broadly across our processes
  • You will be responsible for monitoring and reporting on the overall Onboarding team's delivery in line with agreed service levels. You will work with the team on an individual basis and at team level to ensure Service Level Agreements are met through one-to-one and team communications and meetings
  • Take a commercial, considered stance to risk assessment linking in with the compliance teams and escalating issues as appropriate to a HR Manager before escalation to the relevant CoE
  • You will manage the team's day-to-day activities and ensure resource is allocated appropriately to enable the team to meet customer demands and deliver a seamless service. This will include playing an active role in any recruitment into the team, managing annual leave requests and day to day work allocation. You will need to balance delivery of business as usual with the need at times for either yourself or members of the team to attend other ad-hoc meetings and activities


HR Service Team Leader:

  • An ability to build relationships and communicate with people at all levels.
  • High levels of resilience, with experience of working in a highly pressurised customer centric environment.
  • Analytical and reporting skills.
  • Experience gained from working within project teams - acting as a SME.
  • Excellent attention to detail.
  • Excellent communicator - written and verbal.
  • The ability to influence and confidently negotiate at all levels.
  • Strong organisational, literacy and numeracy skills.
  • The ability to prioritise workloads under a high pressure, autonomous environment.
  • Good IT office proficiency, including Microsoft Excel, PowerPoint, Word etc. as well as SAP or equivalent HR system.

Job Offer

  • Competitive Salary
  • Excellent career progression opportunity
  • Permanent role
  • Hybrid working structure


Whether you’re looking to take your first step on the HR career ladder, or you’re seeking a fresh challenge in a new HR job - we’re here to help. Our specialist consultants know the HR market inside out and can help you to find the right role for your specific skills and requirements.

Here are just some of the job areas we specialise in:

  • HR administrators
  • HR officers
  • HR assistants
  • Payroll administrators
  • HR advisors
  • Learning & Development assistants
  • Training administrators
  • Organisational Development assistants
  • Recruitment assistants

We recruit permanent, temporary and contract HR jobs.

If you’re looking for a new position or are thinking of changing jobs, here are some reasons to choose Page Personnel Human Resources:

  • Dedicated, specialist consultants with strong industry knowledge
  • The expertise and resources of our extensive global network
  • A consultative approach to creating a successful placement
  • Advice and support at every step of your job search

Barney Stupples
01932 264 154

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