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HR Service Delivery Manager

University of Southampton
1 Guildhall Square
£31,406 to £38,587 per annum
Closing date
4 Feb 2022

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Contract Type
Full Time
Job Type
HR Manager
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HR Service Delivery Manager

HR Operations

Location:  1 Guildhall Square
Salary:   £31,406 to £38,587 per annum
Full Time Fixed Term for 18 months
Closing Date:  Friday 04 February 2022
Reference:  1662222DD

Do you want to use your skills in HR service delivery to contribute to an organisation inspiring the next generation of students in a world leading university?

The University of Southampton’s mission is to change the world for the better. As a world-leading, research-intensive university, with a strong and high-quality educational offering, it is renowned for its innovation and enterprise and sits within the top 1% of universities worldwide.

We are looking for an HR Service Delivery Manager to join our HR Operations team for 18 months, as maternity cover. This is a relatively new role and an exciting opportunity to help shape HR Service Delivery at the University.

The role

A full-time position, this role will manage the HR Transactions and Recruitment teams, directly managing the Team Leaders.

Providing an essential administrative support service to University staff and managers, these teams deal with large volumes of processing within a complex environment and with a wide range of contractual arrangements.

This role will be accountable for the delivery against agreed Service Level Agreements (SLAs), continuous improvement, and implementation of process changes to meet legislative or policy requirements. 

Part of the HR Operations Management team, this role will also work closely with specialist areas of HR to inform policy development and manage more complex cases, as well as with senior stakeholders across the University to ensure our services meet customer requirements.

What we are looking for

The successful candidate will have a proven track record of successfully managing a team, continuously improving services, delivering on SLAs, driving consistency and compliance, balanced with the flexibility to meet the varied and complex needs of the customer.

Your HR knowledge and experience will enable you to apply judgement and find solutions for issues that fall outside of standard processes and be able to implement either one-off solutions or longer-term change.

You will be able to demonstrate strong, positive leadership skills and ability to motivate, inspire and develop your people.

What we can offer you

Based at 1 Guildhall Square, in the Cultural district at the heart of Southampton, you will be conveniently located close to the city's amenities, as well as having access to our sports complex and Hartley Library on Highfield Campus.  Having secured a £300m bond investment we are committed to investing in the University’s future and long-term stability.  Due to the Covid-19 pandemic, you may initially be required to work from home and there is likely to be the option to continue working flexibly e.g., partially from home in the future.

We offer some fantastic benefits including 44 days leave per year (inclusive of bank holidays and University closure days), options for flexible working, excellent family leave arrangements (including maternity, paternity, adoption, parental and carers leave), a wide variety of on and off-campus arts and culture facilities and access to a range of staff discounts and offers at local shops, restaurants, and service providers.

If you would like an informal discussion about the role, please contact Lucie Chick, Head of HR Services, on 02380 592426.

Application Procedure

You should submit your completed online application form at The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Hannah Nash (HR Recruitment Team) on +44 (0) 23 8059 4043 or email Please quote reference 1662222DD on all correspondence.


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