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Customer Service Advisor

Employer
Hays Human Resources
Location
Stoke-on-Trent, England
Salary
Up to £22000.00 per annum
Closing date
18 Feb 2022

View more

Sector
Telecommunications
Contract Type
Permanent
Hours
Full Time
Job Type
HR Administrator

Job Details


Customer Service Advisor Permanent £22,000 per annum

Your new company
Want to be a part of a quirky, innovative company that are leaders in their field? This multinational company is looking for a number of Customer Service Advisors to join their growing team.

Your new role
As a Customer Service Advisor, your duties will include, but not limited to:

  • Acting as the first point of contact for customers on all UK sites and providing them with a best in class service
  • Delivering a front-line service to customers that meets (and exceeds) their expectations, whilst also resolving their enquiries at the first point of contact.
  • Communicating effectively and efficiently with customers and colleagues alike to ensure the delivery of business objectives and targets.
  • Managing all tasks in a timely and efficient manner.
  • Implementing change initiatives and actively promoting a positive culture.
  • Maintaining a full working knowledge of all functions within the operation.
  • Collaborating with other departments on projects and attend relevant meetings at other locations as required.


What you'll need to succeed

  • Experience of handling Live Chat, email and telephone queries.
  • World class customer service skills.
  • Exquisite oral and written communication skills.
  • Amazing fact finding skills to resolve contacts and provide a first time resolution.
  • You can type like the wind!


What you'll get in return

  • Competitive salary including a further 35% uplift on the hourly rate for any unsociable hours you may work.
  • Generous performance bonus
  • Mixed shifts between the hours of 07:00 and 02:00 (Monday to Sunday).
  • Private Healthcare scheme.
  • Free on-site parking.
  • Enhanced Maternity/Paternity/Adoption pay.
  • Ride to Work Scheme.
  • Virgin Tribe - access to exclusive Virgin offers and experiences.
  • Life Assurance (x3 salary).
  • Contributory Pension Plan.


A number of roles are available for this position including full time, part time and night shift roles.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Company

About Hays

At Hays, we know that finding the right role at the right time takes careful consideration. As lifelong career partners we’re with our candidates each step of the way.

Whether you’re seeking a job for right now, a career change, or to move up the career ladder, we have the expertise, the up-to-date knowledge, connections and training to help you get where you want to go.

Providing an unmatched wealth of jobs across industries and professions, using our insights and market leading salary checker, employer relationships, pathways and support, we bring roles that challenge and excite you.

And it doesn’t end there. Our expert consultants are here to help get you more than your next job – offering training and upskilling via our free-to-use My Learning platform.

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