As People Services Team Lead, you will manage a team of 8 who are responsible for providing a comprehensive HR administrative and first line advisory service for all employees, as well as employee lifecycle documentation and the administration of voluntary and contractual benefits. This role offers a great opportunity to improve processes and ways of working, as well coaching and developing the People Services team. Hybrid working is on offer.

Client Details

Our client is a leading technology training and talent services provider

Description

As People Services Team Lead for this company in Slough, you will lead the People Services Team through a period of change, evolving the service to enable the People Team to deliver a high quality customer focused transactional service to the business. You will deliver a culture of process improvement, a tight focus on data integrity and an excellent service to managers and employees.

Key Duties

• Provide a comprehensive HR administrative and first line advisory service for all employees in the business.
• Be responsible for the employee lifecycle documentation in line with policy and guidelines.
• Manage the administration of voluntary and contractual benefits.
• Manage the outcome from business audits ensuring the People outcomes are reviewed and implemented.
• Proactively manage all ways of customer contact with the team.
• Manage caseload, prioritise and allocate tasks in the team.
• Proactively coach, develop and manage the performance of the team in 121 and team meetings.
• Suggest and implement process improvements that will contribute to more efficient working practices - be a subject matter expert for all operational HR processes and share knowledge as appropriate with team.
• Manage and escalate complaints appropriate.
• Ensure effective controls are in place to meet GDPR and other auditable processes.
• Work closely with other areas of the People team in particularly payroll and employee relations by answering any queries and raising any potential issues.
• Motivate and develop engagement in the team.
• Manage the Senior hire on-boarding and lifecycle (e.g. new Execs).
• Support Head of People Service in People projects (pay award, TUPE, new benefits, policy updates etc.)
• Act as HR SME on Family Friendly policies e.g. Maternity

Profile

To apply for this People Services Team Lead role in Slough, your profile will closely match:

Your Experience

• Previous experience within a shared service environment either as a team leader or are highly experience in transactional HR and looking for first team leader role.
• Excellent People administrative skills and ability to problem solve.
• Track record of working in a customer focused environment where the emphasis is on continuous improvement.
• Excellent task and time management skills.

• Achieved or actively working towards Associate CIPD Membership.

Skills & Abilities

• Must be comfortable working at speed and with urgency, whilst maintaining attention to detail.
• Sound ability to multi task and prioritise work.
• Ability to deal with ambiguity.
• Ability to identify and resolve potential problems or issues and take necessary actions to prevent them from developing or happening again.
• Ability to identify areas for improvements in process, customer service and ways of working.
• Highly organised and ability to plan, delegate, prioritise and multitask high volumes of work tickets.
• Able to coach team members to improve performance and develop their skills.
• Confident oral communication and clear, succinct written communication is essential.
• Logical thinking style with a methodical approach to work.
• Collaborative and flexible style with the ability to adapt approach in line with changing business needs and personalities.
• Confident with data and MS Excel

Your Knowledge

• Strong practical knowledge of generalist HR policies and processes.
• Have excellent people skills and be able to work to SLA's, manage and prioritise a number of tasks at any one time.
• Good understanding of employment law that applies to administering HR tasks.
• Sound understanding of equality, diversity and data protection in the workplace.

What you'll bring

• Personable and professional and be a great ambassador for the People Team.
• Keen desire to learn and progress within the People team (e.g. Commitment to support low level ER cases to supplement development).
• Be tenacious, resourceful and resilient.
• Proven organisational skills with the ability to prioritise in a timely and efficient manner.
• Emotional resilience, able to deal with ambiguity.
• Energy, enthusiasm and confidence with a strong desire to continue learning and keen to progress in career.

Job Offer

This People Services Team Lead role offers:

• Holiday - eligible for 25 days holiday, which increases to 26 after 3 years, 27 after 4 years and 28 after 5 years.
• Holiday purchase - this policy allows employees to buy up to 5 days holiday in each annual holiday year.
• Pension - 5% Employee Contribution and 4 % Employer Contribution.
• Cycle to work.
• We offer great corporate rate in over 7 gyms.
• Season ticket loan.
• Flu Vouchers.
• Three days training a year - you will get up to 3 free training days to use every year, from the anniversary of your start date.
• Charity - two days support - employees are eligible to request 2 days in any rolling 12-month period to volunteer to work for a registered charity and to apply for a contribution to their charity.
• EAP (employee Assistant Programme).
• Referral Bonus - anything up to £500 - £1000 dependant on role.