Employee Services Assistant

Hays Human Resources
Manchester, England
Up to £13.28 per hour
Closing date
8 Jun 2022

View more

Public Sector
Contract Type
Full Time
Job Type
Organisational Development
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2 x Employee Services Assistants | Manchester City Centre | Temp | Hybrid

About the company

This client is a well-established public sector company that operate within Manchester City Centre. They are looking to recruit for 2 employee service assistants to join their organisation on a temporary basis until April 2023.

About the role

The successful candidate will be tasked with working under the direction of the Employment Services Officers, to undertake a range of People & OD Operations administrative transactional activities, relating to the full employee lifecycle. Key responsibilities will include:

  • Maintaining effective administrative systems to support key areas of People & OD Operations transactional administration; this will include but is not limited to:
    • Preparing contracts of employment for signature, issuing new starter information packs, dealing with administration for relocations, CRB checks, processing appointments of casual & occasional workers, hourly paid demonstrators, reviewing Visa expiry dates etc.
    • Processing changes to contracts, including extensions, transfers, flexible working outcomes, redeployment administration etc.
    • Dealing with administration associated with maternity, paternity and adoption leave, sabbaticals and career breaks, and sickness absence.
    • Processing resignations, end of fixed term contracts etc.
    • In relation to the above activities, ensure all People & OD Operations transactional tasks are completed, in partnership with the Employment Services Support Assistant so that the necessary pay related transactions are completed in a timely, efficient and pro-active manner.
    • Preparation and issuing of appropriate correspondence and documentation to support the transactional activities, using standard letters in accordance with established practices and procedures.
    • Maintaining the computerised HR/Payroll system, in respect of the allocated transactional activities, ensure, for example, the setting up of new starters, recording of HESA data, amendments to existing records, absence recording and leavers.
    • Involvement with the maintenance of a variety of HR databases and staffing lists, including the provision of data and statistical information and running reports from systems as necessary.
    • Ensure all appropriate approvals and documentation is in place to support transactional activities, querying and challenging discrepancies and matters of compliance with organisational procedures and legal requirements, escalating these to the Employment Services Officer as appropriate.
    • Providing advice and guidance to managers and staff on the application of all HR Policies and Procedures, utilising and directing them to web-based information, investigating and responding to enquiries in a consistent and effective manner.
    • Under the direction of the Employment Services Officer, support managers in dealing with first line case management, including sickness absence management and occupational health referrals, flexible working applications, first stage performance and disciplinary matters.
    • Under the direction of the Employment Services Officer, support People Partners in the coordination and management of investigatory/complex case management processes, including grievance, dignity at work, disciplinary, complex sickness absence cases, organising meetings, preparing correspondence, taking and producing notes.
    • Undertake a range of general administrative and transactional activities, including, responding to official requests for information on members of staff from external organisations (e.g. building societies, DSS etc) with due regard to principles of data protection.
    • To contribute to process improvement and implementation projects and initiatives in Shared Services and across the Directorate as appropriate, under the direction of the Employment Services Officer (Operations).
    • Maintaining confidentiality of information and protecting personal data in line with organisational procedures.
    • Undertaking any other duties commensurate with the level of responsibility for the role, assigned by senior colleagues, and where appropriate, undertake a variety of special projects.
    • Positively promote equality and diversity, ensuring duties are carried out in accordance with the organisations policy and good practice.
    • Identify and support continuous improvement opportunities for both systems and procedures, in own area of work and across the Directorate.

What you'll need to succeed

  • CIPD qualified to level 5, or have an equivalent level of knowledge gained from experience in HR administration and the application of Human Resources policies and procedures.
  • GCSE English and Maths at Grades C or above, or equivalent levels of qualification or experience that demonstrate an equivalent high standard of literacy and numeracy.
  • An up-to-date knowledge of employment related-legislation and a track record of CPD.
  • Experience of processing the full range of HR administration, gained working in a high volume environment supporting a large, complex organisation.
  • Experience in the provision of employment related policy and procedural advice to managers and members of staff, and capable of working within a policy framework, interpreting and applying policies in new situations.
  • Experience of working in a team environment within a large organisation, demonstrating an ability to be flexible and provide support for colleagues.
  • Excellent communication skills, (oral and written) demonstrating an ability to deal with a wide range of people, and able to take notes and prepare and present documentation to a professional standard.
  • Flexible and responsive to customer needs and able to provide information and advice and guidance, whilst maintaining confidentiality.
  • Excellent organisational skills, able to prioritise a variety of work activities in a busy environment and meet strict deadlines.
  • Demonstrate a high level of accuracy and attention to detail.
  • Demonstrates numeracy, analytical and problem solving skills, with the ability to identify and resolve issues effectively.
  • Excellent IT skills suited to a modern HR environment; including:
    • Able to work with MS Word and Outlook
    • Experience of using a HR/Payroll system to view and maintain employee data and run reports.
    • advanced knowledge of Excel and are able to perform mail merges, pivot tables, lookups, work with formulae and produce charts.
    • Able to use video conferencing software such as Zoom and Teams
    • Demonstrates the resilience needed to face multiple demands and cope with shifting priorities and rapid change.
    • Promotes a positive and customer-oriented attitude.
    • Demonstrates a commitment to excellent customer service
    • Demonstrates a commitment to the University's values (see below for further information)

What you'll get in return
- Flexible working
- Hybrid working environment ( minimum 2 days on site / 3 days WFH)
- Health & Well-being support

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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