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HR Services Manager

Oakleaf Partnership
City of London, England
£45000 - £53000 per annum
Closing date
13 Jun 2022

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Contract Type
Full Time
Job Type
HR Shared Services
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Job Details

HR Shared Service Manager

  • £45,000 - £53,000
  • Permanent
  • Hybrid
  • ASAP start
  • City of London

I am pleased to be working with one of the largest Universitys who are looking for a HR Services Manager. This is a newly created role that will focus on all things change.

This role is ideal for someone who can hit the ground running and works well in a high volume environment. This person needs to be self starting and enjoys bringing a team together to acheive the best results.


  • Direct supervision of administrators delivering HR transactions across the employment lifecycle.
  • Drive a high performance, customer focused approach to HR service delivery to maximise and improve team performance.
  • Ensure processes and transactions delivered are compliant with all legislative requirements.
  • Work in partnership with the HR management team and HR business partners, leading on business wide projects when required.

Key Responsibilities

  • Line manage and coach administrators to ensure they are developing and performing in their role.
  • Proactively measure, report on and improve team performance in line with SLAs, via HR systems and reporting
  • Regularly monitor workflows and identify resource requirements.
  • Ensure the team deliver efficient, accurate and compliant employment lifecycle administrative processes, within agreed service level agreements and payroll deadlines.
  • Ensure all HR data is entered accurately onto relevant systems, within required timescales.
  • Work with other HR teams to ensure a joined up employment service with clear accountability and exceptional customer service throughout.
  • Regularly work with team members and stakeholders to review, improve and streamline processes.
  • Identify and deliver training for local HR administrators.
  • Work collaboratively and proactively with colleagues to improve the customer journey.
  • Ensure engagement with customers and stakeholders is positive and delivers the best solution, every time.
  • Create, maintain and monitor standard operating procedures so all are up to date and compliant.
  • Deputise for Head of HR Services when required.
  • Participate in projects to help drive HR strategy, system improvements and process reviews.


Oakleaf Partnership is the UK’s largest independent HR recruitment consultancy. Founded in 2005, we have built enduring relationships with HR functions across every sector; thanks in part to our expertise, but also our collaborative approach. We listen. We share our insights. We take the time to truly understand the culture of an organisation – the person behind a CV.

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