LMS Functional Specialist

Hays Human Resources
London, England
£45000.00 - £65000.00 per annum + Bonus, hybrid, gym discount
Closing date
6 Jul 2022
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LMS Specialist - HR - L&D - Central London - Financial services - ASAP start

Your new company

Dual-headquartered in New York and London, the business is a global leader in financial information services with operations in more than 30 countries. The group comprises a world-renowned credit rating agency; an industry-leading provider of credit risk products and services; an independent provider of country risk, financial markets and industry analysis; and a preeminent training and professional development firm.

The team

Our Human Resources function directly supports the business globally. The Learning & Development (L&D) team being part of HR, currently manage Training Administration through the SuccessFactors LMS product, which went live in 2020.

We have a well-established HRIS team, supporting a global implementation of many SuccessFactors modules (Employee Central, Performance & Goals, Recruitment, Compensation and partial Onboarding). We have an immediate need for a permanent resource to work as part of the HRIS team, with a focus on supporting the L&D department with the SuccessFactors LMS module.

Your new role

This role covers support, Projects/Enhancements, Strategy of the LMS product, and the line management of the LMS Support Analyst as follows:


  • LMS support to the L&D team and wider employees
  • Configuration of the product to meet business needs
  • Work with our technical support partner where required
  • In conjunction with the HRIS team solve any data issues
  • Maintain the configuration workbook
  • Reconcile and audit data as part of Compliance requirements
  • Reporting from the LMS


  • Manage the UAT on SuccessFactors's biannual release and other opt in items in relation to LMS
  • Deliver and coordinate all LMS projects, in line with strategy


  • Provide input into further enhancements (evolve the strategy), especially with integrations with other SuccessFactors modules

Line management

  • Line management of 1 person including performance management, coaching, and mentoring

Additionally, the post-holder would be required to help and support our other SuccessFactors products as a member of the wider HRIS team, so knowledge and experience of other SuccessFactors modules would be of benefit.

What you'll need to succeed

  • Strong working knowledge of SuccessFactors LMS (other SF modules a benefit)
  • Strong attention to detail, extremely well-organized and methodical in their approach
  • Strong interpersonal skills, demonstrating an ability to work well with teams & stakeholders
  • Excellent communication and organizational skills
  • High level of proficiency in Excel (vlookups/IF statements, pivot tables)
  • A customer-oriented approach
  • Familiarity with HR data and processes
  • Self-motivated and able to work under limited supervision
  • Ability to maintain confidentiality and exercise a high level of discretion
  • Proficiency in MS Word, and able to create well formatted documents
  • Good business analysis skills

What you get in return

  • Work in a highly analytical and progressive working environment (not your typical old boys club financial services firm)
  • A professional, well-run firm in Canary Wharf, investing in its people and systems
  • Perform specific and niche work with a vast impact - the impact of the firm far outstrips its size (downgrading decisions have massive ramifications)
  • A firm investing heavily in tech, and also expanding (HR has grown from 40 to 80 in London alone in recent years)
  • Great management experience opportunity
  • Hybrid working model - 3 days p/w in office (Tuesdays and Wednesdays definitely, Thursday flexible)
  • Competitive salary with a 10% discretionary bonus
  • Pension, healthcare, and gym discounts
  • 25 days annual leave, increasing by 1 day per year up to 30 - and five days can be carried over

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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