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Learning and Development Operations Team Leader

Michael Page Human Resources
Newcastle upon Tyne, England
Up to £36000 per annum
Closing date
3 Oct 2022

View more

Professional Services
Contract Type
Full Time
Job Type
Learning & Development
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Job Details

The Learning and Development Operations Team Leader will work collaboratively with the wider L&D, HR and People team to ensure the successful execution of all learning and development programmes.

Client Details

My client is a leading Professional Services, who operate on an international level.


Key responsibilities:

  • Line management responsibility of up to 4 L&D Coordinators with a responsibility to raise any people or work issues promptly with the L&D Manager
  • Line management duties including conducting performance reviews and appraisals, approving holidays and monitoring absence, as well as providing day-to-day support and mentoring
  • Attend catch up meetings and reviews with the L&D Manager
  • Provide support, mentoring and feedback, as well as individual weekly catch ups, for a team of L&D Coordinators
  • Plan and allocate the curriculum of training and monitor progress in collaboration with the L&D Manager
  • Allocate work to the L&D Coordinators and Digital Learning team
  • Act as the main point of contact for global planning, as well as global programme delivery plans for the year
  • Review existing processes to refine and streamline practices for quality and effectiveness
  • Oversee the creation and updating of procedures
  • Lead on the recruitment of new hires within the L&D team, including attending interviews and providing feedback to candidates
  • Act as the main point of contact for global L&D materials
  • Provide supervisory support to the L&D Coordinators for both internal and external training
  • Complete course administration including booking rooms, producing learning materials and arranging internal and external speakers
  • Manage communication with travel agents, vendors, and hotels, as well as dealing with any travel-related queries
  • Authorise all course-related expenses
  • Administer psychometric assessments and produce reports
  • Work on key L&D projects


  • Previous experience in a L&D role
  • Experience of working in a professional services environment
  • Management experience
  • Excellent written and verbal communication skills
  • Ability to work effectively under pressure
  • Solution-orientated and takes initiative on projects and tasks
  • Excellent knowledge of Microsoft packages
  • Excellent organisational and administration skills
  • Ability to engage with key stakeholders and deal with people at all levels
  • Strong attention to detail - always striving for high quality and continuous improvement
  • Ability to work effectively under pressure
  • Experience and working knowledge of Learning and Development

Job Offer

  • £36,000 per annum
  • Excellent company benefits scheme
  • Hybrid working - 2 home-based days, 2 office days and 1 flexible day


Michael Page Human Resources is acknowledged as one of the leading recruitment companies for human resources with over 30 years of recruitment expertise and a team of specialist consultants based in offices nationwide.  If you’re looking for permanent or temporary job opportunities in human resources, let us use our extensive network and strong relationships to help you find you the next step in your career.

Michael Page Human Resources recruit HR roles nationwide, ranging from HR Administrator to Global HR Director and also within the specialist areas of HR including Learning & Development, Recruitment, Reward, and Talent.

We offer vacancies across executive, director, manager and junior levels with many of the UK’s leading companies. Our teams have specialist consultants that focus on permanent, interim and contract opportunities. Find out more about our consultants here.

To get started browse for human resources jobs or contact one of our offices directly to find out how our expertise could make a difference to your HR recruitment process.

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