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HR Operations & Services Manager

Michael Page Human Resources
Stevenage, England
£60000 - £67000 per annum + 12% bonus, 31 days holiday + BH, etc
Closing date
23 Dec 2022

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Contract Type
Full Time
Job Type
HR Manager
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Job Details

This role is accountable for leading and delivering across several key HR Operational areas, including overseeing, and approving monthly payroll activities, leading, planning, and delivering the annual HR cycle of activities, managing all vendor relationships in relation to payroll and employee benefits. Owner of HR systems and policy management.

Client Details

Progressive medical research business.


Full responsibility for all HR operations activities for a business of circa 250 people

* Day to day management of the HR & Payroll Co-ordinator

* Manage the relationship with our payroll partner to ensure best practice and seamless service delivery

* Own, act the Subject Matter Expert and manage the benefits offering , while also being proactive in ensuring we remain competitive and leading with the offering to our employees

* Manage the maintenance of HR records and make sure systems are kept up to date and any data is maintained appropriately

* Superuser for the HRIS platform, maintaining and developing the platform and associated technology products

* Management and production of reports and analytics to HR and managers to drive change, good decision making and actions

* Support payroll and benefits administration

* Owner of HR Budget management, ensuring process and approvals process is effective.

* Ensures all payroll and benefit related activities are performed with minimal errors and in a timely manner, including file uploads including but not limited to BUPA, pensions, and HRMC

* Work with internal stakeholders (e.g., Finance) to ensure all payroll activities are regularly reviewed to ensure accuracy and efficiency

* Ensure that the employee processes in relation to starters and leavers are followed and recorded (e.g., files) correctly and in a way that would satisfy internally or externally led audits

* Enable the company to move further along its Self-Serve journey

* Translating HR policies and processes and ensure correct system configuration

* Act as a solution point for complex queries, liaising with all relevant parties across the business

* Ensure regular review of all HR policies and procedures to ensure statutory compliance and best practice - any changes are communicated to HR team and system updates made (where required).

* Take the lead in the development and implementation of existing and new HR system functionality, policy, process, and best practice, including systems that support learning and talent activities.

* Provide data analysis on trends providing KPI's and recommendations on potential areas for improvement

* Participate in HR team projects and may lead projects

* Ability to take information and make a compelling data led case for change

* Work closely with HR colleagues to drive change in areas of process and systems and support them in their partnering with managers.

* Day to day management of the HR & Payroll Co-ordinator

* Managing relationships with relevant external partners (e.g., Benefits, payroll providers and other vendors or partners as necessary)


* Experienced in HR process management, able to work with minimal supervision, with confidence and a strong attention to detail

* An experienced administrator, superuser and driver of HRIS platforms, able to maintain a platform and support other users * Demonstrate and maintain knowledge and expertise in their own field

* Ability to prioritise a breadth of work, while meeting critical deadlines

* Focused, have a can-do approach and prepared to go above and beyond

* Be a team player with the ability and confidence to work independently and collaboratively

* Experience of maintaining policies and procedures

* Undertake complicated tasks made up of several elements that require planning and judgement * Project management mindset and experience

* Well-developed collaboration skills

* Seek opportunities to find efficiencies and streamline the processes

* Be a strong communicator and confident with working with stakeholders at all levels across the organisation

* Demonstrate good level of IT literacy with strong knowledge of Word and Excel

* Experience of SharePoint would be advantageous

Job Offer

12% Bonus

31 days holiday plus BH with options to buy or sell more



Critical illness

Hybrid working - 2/3 days in Stevenage site


Michael Page Human Resources is acknowledged as one of the leading recruitment companies for human resources with over 30 years of recruitment expertise and a team of specialist consultants based in offices nationwide.  If you’re looking for permanent or temporary job opportunities in human resources, let us use our extensive network and strong relationships to help you find you the next step in your career.

Michael Page Human Resources recruit HR roles nationwide, ranging from HR Administrator to Global HR Director and also within the specialist areas of HR including Learning & Development, Recruitment, Reward, and Talent.

We offer vacancies across executive, director, manager and junior levels with many of the UK’s leading companies. Our teams have specialist consultants that focus on permanent, interim and contract opportunities. Find out more about our consultants here.

To get started browse for human resources jobs or contact one of our offices directly to find out how our expertise could make a difference to your HR recruitment process.

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