As a Barclays Benefits Operations Manager, you will be joining our HR Operations team, leading the UK Benefits team in providing a world class range of operational and transactional services for the benefit schemes that are provided to Barclays employees. This is an exciting opportunity to join a knowledgeable team, where you’ll be engaging on a daily basis with key stakeholders within the Rewards & Performance centres of excellence, external suppliers, and colleagues within the Benefits employee helpdesks.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?
• Operating best-in-class processes, controls, people, culture and conduct
• Leading on the delivery of Benefits and Rewards impacting projects incorporating change and business migration 
• Ensuring the integrity of the Benefits Reconciliation process and the appropriate segregation of duties throughout the end-to-end operations
• Contributing to and leading projects as well as bespoke management activities as required
• Developing, managing and maintaining Benefits operational procedures and practices
• Ensuring that Benefit operational servicing and processing meets the needs of the customer and the business through stakeholders’ reviews and account management of vendors 
• Liaising with the Reward Transaction Cycle to define and administer the My Rewards annual benefits timetable 
• Driving excellent performance within the Benefits function and be an ambassador of excellence within the service provision

What we’re looking for:
• Degree qualified or with equivalent professional qualifications, or demonstrable experience in lieu of this
• Domain experience within Benefits, with a good knowledge of governance, controls and risk management
• Excellent people management skills in relation to performance, motivation, development and delivery
• Customer Service experience, with the ability to deal with a varied customer base, including business customers and senior stakeholders, being able to explain complex queries clearly

Skills that will help you in the role:
• Degree qualified in a numerate or HR-related discipline would be ideal but not essential
• Experience of working within a HR operational and service delivery environment would be advantageous 
• Generalist HR experience within complex organisations is preferred

Where will you be working?
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. We purchased the building from the landlord in early 2018 as a sign of our commitment to investment in Northampton. Plans to further develop this Campus-style location are under way to allow for a real collaborative work environment. Based just off the A45 it is easily accessible by both car and bus routes.

#LI-Hybrid
#LI-GE2021