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Senior HR Operations Advisor

Michael Page Human Resources
City of London, England
Competitive Benefits Package
Closing date
29 Mar 2023

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Job Details

A Financial Services firm, based in the City of London, seeks a Senior HR Operations Advisor to provide proactive and responsive advisory and administration support for the Senior HR Manager, HR Business Partners and business client groups in London. (c. 300pax)

Client Details

A Financial Services firm based in the City of London.


A Senior HR Operations Advisor with the following accountabilities: (Including but not limited to)

Employee Lifecycle

  • Provide advice, guidance, coaching and assistance on a variety of queries during the employee life-cycle.
  • Coordinate the Leaver process
  • Carry out Job Evaluations
  • Preparing and issuing nonstandard HR letters, promotional documentation, contracts of employment and changes to terms of employment
Employee Relations / Employee Engagement

    Support the Senior HR Manager and people managers in matters relating to Employee Relations including managing crucial conversations, conflict, performance management, planning and administering employee exits and redundancies, disciplinary proceedings and grievances, implementing and planning Performance Improvement Programs (PIPs), probationary processes, and other employee relations related activitiesManaging own case load, overseeing and administering these same processes, liaising and providing support to HR Business Partners (global and local), liaising with internal legal and other stakeholders as appropriate, documenting actions and events, complying with regulations.
Sickness absence

  • Work with the Payroll Manager to monitor sickness absence levels.
  • Referring cases to Occupational Health as appropriate and advising the manager and employee on any recommended adjustments.
Family leave

  • Managing Maternity and Shared Parental Leave requests.
Flexible Working Applications

  • Advising the employee and the line manager on the statutory process, understanding the needs of both, and contributing to a beneficial outcome for all parties.
Redundancy/Termination Processes

  • Supporting the Senior HR Manager and/or HR Business Partners with document production for redundancy/termination processes
  • Confidential minute taking at employee consultation meetings
  • Developing a good understanding of the redundancy process and working towards being able to run an employee consultation process independently.

  • Supporting the distribution of pulse surveys, ensuring UK employee data is accurate.
  • Confidential minute taking at sensitive employee meetings where required.
  • Keeping the Senior HR Manager regularly updated on the progress of ER casework and updating the ER tracking spreadsheet on a weekly basis.
Immigration / Global Mobility

  • Pro-actively monitor and maintain the Visa and Immigration status spreadsheet for all Non-UK workers.
  • Coordinate the biannual attestations for sponsored migrants, ensuring managers and employees understand the reporting obligations
  • Engaging with Global Mobility and external immigration advisors and overseeing work visa applications. Completing Resident Labour Market Test process and advertising the role, as required.
Employee On-boarding

  • Checking and signing off new employee files prepared by the HR Officer.
  • Reviewing the monthly Probation/Mid Probation and Contract Expiry Reports produced by the HR Officer
Other Responsibilities

  • Point of contact for Total Rewards team during the Annual Compensation Process.
  • Reviewing and processing Education Assistance/Loan submissions.
  • Work closely with Senior HR Manager and HR Advisor on reporting and monthly metrics as required.
  • Supporting the HR Business Partners with annual projects
  • Actively contributing to and implementing other projects that improve HR processes and/or improve the employee experience.
  • Assisting when required with the input of sensitive data
  • Providing cover for other team members as and when necessary.
  • Looks to further develop skills and knowledge in areas of expertise and work toward becoming an SME.
  • Strong understanding of relevant legal and regulatory frameworks that apply across the HR discipline
  • Any other duties as reasonably requested.


A Senior HR Operations Advisor with the following skills/experience/qualifications:

Education and Experience

    Educated to a high standard - minimum University Degree (or equivalent) as standard, related degree preferred but not essential (Psychology/Business/HR).Demonstrable previous HR experience operating in a generalist HR advisory capacity (essential)Broad Employee Relations experience is essential, proven ability of managing own case load autonomously and intermediate level knowledge of UK employment legislation (rules, laws and regulatory knowledge)Previous experience of working with HR Systems (desirable)CIPD qualification or an interest/ambition in working towards (desirable).
Skills and Behaviours

    Demonstrated collaborative working and having a 'client service' approach to workFamiliar and comfortable with the HR space/terminology/employee life-cycle admin processExcellent written skills and articulate in speechAbility to work autonomously with established practices and co-operate with othersDisplays initiative and ability to apply previous knowledge/precedents when presented with a problemComfortable with managing multiple stakeholders and priorities.Excellent Microsoft Office skills (including Outlook and excel) are essential.Strong attention to detail and accuracyAbility to remain calm when working under pressure, often to tight deadlinesFlexible in approach.Team playerAbility to deal with employees at all levels of seniority in a confident manner.Ability to gain the confidence and trust of internal stakeholdersDemonstrated discretion in sensitive and confidential matters.

Job Offer

A competitive salary and benefits package alongside a flexible, hybrid working pattern.


Michael Page Human Resources is acknowledged as one of the leading recruitment companies for human resources with over 30 years of recruitment expertise and a team of specialist consultants based in offices nationwide.  If you’re looking for permanent or temporary job opportunities in human resources, let us use our extensive network and strong relationships to help you find you the next step in your career.

Michael Page Human Resources recruit HR roles nationwide, ranging from HR Administrator to Global HR Director and also within the specialist areas of HR including Learning & Development, Recruitment, Reward, and Talent.

We offer vacancies across executive, director, manager and junior levels with many of the UK’s leading companies. Our teams have specialist consultants that focus on permanent, interim and contract opportunities. Find out more about our consultants here.

To get started browse for human resources jobs or contact one of our offices directly to find out how our expertise could make a difference to your HR recruitment process.

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