Shared Services Team Leader / Manager

Hays Human Resources
Leeds, England
£35000.00 - £40000.00 per annum
Closing date
13 Apr 2023

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Contract Type
Full Time
Job Type
HR Shared Services

Job Details

Your responsibilities

* Contribute to delivering a world class service and fully engaging with the firm objectives and strategy.
* Promote and encourage our culture/values of continuous improvement and Innovation.
* Work in a collaborative manner to continually improve the processes and services delivered.
* Manage change effectively.
* Provide expertise and resource to ensure that key projects are run to a high quality and on time.
* Ensure communications are delivered effectively, timely and professionally.
* Strong leadership across the team with peers and driving positive behaviour.
* Lead, develop and motivate the team, setting and maintaining high standards of professional behaviour.
* Build strong relationships with customers (internal and external) to understand and deliver to meet their needs.
* Manage, coach and develop your team through regular 1:1's, team building and objective setting, team performance and development reviews.
* Managing and monitoring of the team performance to ensure service performance measures are achieved such as service levels and quality.
* Create and maintain daily, weekly and monthly quality and operational performance metrics for the team.

Essential Skills & Experience
* Experience and understanding of operating Shared Service Centres.
* Experience of managing projects.
* Good understanding of metrics and how to use data to drive continuous improvement.
* Understanding how the relationship with a 3rd party provider operates.
* Ability to manage multiple and competing demands
* Ability to make decisions whilst considering the impact to the department, firm and clients.
* Experience in an environment of continuous improvement and proven experience of leading process improvements
* Proven ability to lead, coach, motivate and manage a team to achieve the highest standards of performance and accuracy.
* At least 2 years' experience of leading multi-skilled teams, high volume processing and customer interaction.
* IT literate in the Microsoft Office suite, particularly Word, Excel, PowerPoint and SharePoint.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at


About Hays

At Hays, we know that finding the right role at the right time takes careful consideration. As lifelong career partners we’re with our candidates each step of the way.

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And it doesn’t end there. Our expert consultants are here to help get you more than your next job – offering training and upskilling via our free-to-use My Learning platform.

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