Shared Services Team Leader / Manager

Your responsibilities

* Contribute to delivering a world class service and fully engaging with the firm objectives and strategy.
* Promote and encourage our culture/values of continuous improvement and Innovation.
* Work in a collaborative manner to continually improve the processes and services delivered.
* Manage change effectively.
* Provide expertise and resource to ensure that key projects are run to a high quality and on time.
* Ensure communications are delivered effectively, timely and professionally.
* Strong leadership across the team with peers and driving positive behaviour.
* Lead, develop and motivate the team, setting and maintaining high standards of professional behaviour.
* Build strong relationships with customers (internal and external) to understand and deliver to meet their needs.
* Manage, coach and develop your team through regular 1:1's, team building and objective setting, team performance and development reviews.
* Managing and monitoring of the team performance to ensure service performance measures are achieved such as service levels and quality.
* Create and maintain daily, weekly and monthly quality and operational performance metrics for the team.

Essential Skills & Experience
* Experience and understanding of operating Shared Service Centres.
* Experience of managing projects.
* Good understanding of metrics and how to use data to drive continuous improvement.
* Understanding how the relationship with a 3rd party provider operates.
* Ability to manage multiple and competing demands
* Ability to make decisions whilst considering the impact to the department, firm and clients.
* Experience in an environment of continuous improvement and proven experience of leading process improvements
* Proven ability to lead, coach, motivate and manage a team to achieve the highest standards of performance and accuracy.
* At least 2 years' experience of leading multi-skilled teams, high volume processing and customer interaction.
* IT literate in the Microsoft Office suite, particularly Word, Excel, PowerPoint and SharePoint.

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