Benefit Operations Associate - German or Spanish Speaking

Macmillan Davies are thrilled to be working with international research-based biopharmaceutical company who are recruiting for an German or Spanish speaking HR Benefit Operations Associates on a 12-month contract. (There is a possibility of the role going permanent).



You will be part of a team that is changing the world and helping millions of people live healthier, more fulfilling lives. The exciting opportunity for a Benefit Operations Associate will be based in Stockley Park, Uxbridge and will be required on site in the office 3 days per week. This position will be responsible for providing benefits-related support to employees, managers and stakeholders within the HR function across Europe.

Key objectives

* Serve as a first point of contact for employees, managers and HR Business Partners, providing high quality HR advice and guidance related to benefits administration with a focus on excellent customer service on a wide range of HR activities and processes

* Manage the day to day benefit administration by informing providers of changes in an employees' life cycle and maintaining online benefit platforms across multiple countries in Europe.

* Provide subject matter expertise in benefit-related processes, policies and tools

* Utilise HRSM technology to triage, track and manage incoming enquiries and cases

* Create and maintain high quality SOPs

* Have a strong understanding of benefit plans and be the subject matter expert of benefit processes.

* Identify process improvements by identifying issues, process delays and quality problems and recommending solutions

* Contribute to the ongoing development of the HR Shared Services FAQ library

* Ensure compliance with appropriate data protection legislation at all times

* Liaise with internal departments and third-party service providers as necessary

* Contribute to wider projects and initiatives within the HR shared Services team

Essential skills and experience

* Must have an interest and understanding of general HR policies and procedures

* Will have a strong customer service orientation while maintaining a high level of integrity and confidentiality

* Must possess solid verbal, written, interpersonal and telephone communication skills

* Must be able to identify critical situations and take action to escalate where necessary

* Must demonstrate the ability to work in a team

* Must be able to multitask yet remain detailed-oriented with sound time management skills

* Must possess strong Microsoft PowerPoint, Excel, Word, and Outlook skills

* Must be able to perform role under minimal supervision

* Experience with Workday, Service Now and Darwin is desirable



Our client is happy to review candidates that are German or Spanish speaking and have 1 yr+ HR experience is another area other than benefits. Training on benefits can be provided to someone with the above language and HR understanding.



ASAP start

12 month contract with view to perm

full time

3 days in the office - Uxbridge

£20-£25 per hour

inside IR35