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Associate Client Director

Hays Human Resources
Cambridge, England
Closing date
14 Mar 2024

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Job Details

Associate Client Director - Cambridge

Who we are:

At Hays, we believe in being long-term partners with our people as well as our customers. Together, we will work for your tomorrow, and the possibilities are endless. With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions.

About the role:

As a Senior Manager or Associate Director at Hays, you will play a pivotal role in maximizing business opportunities within a major client account. You will be responsible for the strategic management of this client account, fostering effective partnerships with the end client, driving growth opportunities & providing innovative solutions to tackling the talent shortage across a major life sciences business. This account is one of Hays' most prestigious programmes working within a well-established relationship in our Life Sciences sector.

What it looks like day to day:

As a Senior Manager or Associate Director of a one of the largest MSP accounts in Hays, you will lead a team of talented recruitment professionals to identify solutions for the client, ensure that Hays meets its service level agreements and maintains its position of expertise with the end client. This is an innovative account with ambitious plans to grow and an open mind on what solutions we could provide to enable the client to reach their strategic goals. Your critical day-to-day responsibilities will include:

  • Providing specialist expert advice, support and recommendations to senior key stakeholders on specific market conditions including competitor activity, skills availability, demographics, and salary surveys.
  • Developing strong relationships with HR, procurement and other senior key stakeholders.
  • Ensuring contract governance and that client agreements and changes are maintained and documented effectively.
  • Responsibility for the development, production and presentation of all client reporting requirements at regular management meetings ensuring that all SLA and KPI targets are met as per the client account contract.
  • Development of a strategic approach to attracting and recruiting talent effectively internally.

What you need to be successful:

You will develop strong relationships with internal stakeholders and provide expert advice on market conditions and competitor activity whilst pushing strategic direction for client accounts and identifying growth opportunities and implementing client development strategies.

You will ensure compliance with contracts, service agreements, and legislative requirements are continually being kept to a high standard:

To be successful:

  • To have strong MSP background operating in a leadership position within client engagement
  • Ability to lead and motivate others, setting and achieving goals effectively.
  • Experience managing a complex multi-structured MSP from a fast-paced professional environment
  • Drive focus on data accuracy, security and integrity.
  • Proven track record of developing accounts and growing service lines within the account

It would be beneficial to have:

  • Experience working on a global account.
  • Interest or working experience within Life Sciences
  • Understanding of additional workforce solutions

What you will get in return:

This is a very high-profile MSP account within Hays which will give the successful candidate the opportunity to work alongside two global businesses. The account is internally recognised as a benchmark of success with 20 years of stability and will allow you access to working with Senior leaders across Hays to advance your career. In addition to an exciting client you will also receive:

  • A competitive remuneration package including performance-related bonus and car allowance
  • Culture built on rewarding success and opportunities for rapid career progression.
  • Hybrid working patterns.
  • Opportunities for global career advancement.
  • Enhanced Maternity leave policy.
  • Incentives and rewards to recognize performance.
  • Employee well-being initiatives and benefits.
  • Referral bonus scheme.
  • Support networks and communities within Hays.
  • Paid charity day and collaboration with charity partners.

At Hays, we value diversity of perspective and an inclusive approach. We believe that embracing different experiences and views is great for business and your career.

Join us in creating a culture of opportunities for our people to flourish and succeed, regardless of background. If you're ready for a new tomorrow in your career, let's work together to create it!

At Hays, we share a passion for creating a culture where there are opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career with us.


About Hays

At Hays, we know that finding the right role at the right time takes careful consideration. As lifelong career partners we’re with our candidates each step of the way.

Whether you’re seeking a job for right now, a career change, or to move up the career ladder, we have the expertise, the up-to-date knowledge, connections and training to help you get where you want to go.

Providing an unmatched wealth of jobs across industries and professions, using our insights and market leading salary checker, employer relationships, pathways and support, we bring roles that challenge and excite you.

And it doesn’t end there. Our expert consultants are here to help get you more than your next job – offering training and upskilling via our free-to-use My Learning platform.

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