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Complaints Handler - Customer Service

Employer
Hays Human Resources
Location
Liverpool, England
Salary
£24000.0 - £26000.0 per annum + £24,000 - £26,000 per annum
Closing date
9 May 2024

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Sector
Professional Services
Contract Type
Permanent
Hours
Full Time
Job Type
HR (General)

Job Details


Your new company
You will be working on a permanent basis for a well-established financial services organisation in the heart of Liverpool. This is an award-winning, leading firm in its speciality that offers many progression and training opportunities, who are now looking to expand their team with a full-time Complaints Handler.
Your new role
In your new role, you will be responsible for the logging and investigation of all new complaints, ensuring compliance with GDPR and FCA regulations. Your main duties will be liaising with dealer/ broker partners, customers, field staff, and third party finance partners in order to investigate complaint points raised and provide information as and when required to contribute towards comprehensive reports to support investigations and suggested final responses (to customers and/or FOS) to IAF Reading team where appropriate. You will also need to highlight any operational risks identified during the complaints handling process to the compliance team and work closely with your team members.


What you'll need to succeed
In order to be considered for this role, you will need to have excellent attention to detail, be a confident communicator and have recent customer service and complaint handling experience, preferably in a professional service environment. Having experience interrogating complaints and putting a redacted pack of information together would also be desirable.
What you'll get in return
This role offers an annual salary of £24,000-26,000 plus a fantastic benefits package. This role offers hybrid working options (work from 2 days a week) and is Monday-Friday 9-5.30. The office is based in Liverpool city centre. You'd be joining a team of friendly colleagues who will aid in your professional development and benefit from a modern office close to major transport links via car, train and bus as well as great places to eat and shop.


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Company

About Hays

At Hays, we know that finding the right role at the right time takes careful consideration. As lifelong career partners we’re with our candidates each step of the way.

Whether you’re seeking a job for right now, a career change, or to move up the career ladder, we have the expertise, the up-to-date knowledge, connections and training to help you get where you want to go.

Providing an unmatched wealth of jobs across industries and professions, using our insights and market leading salary checker, employer relationships, pathways and support, we bring roles that challenge and excite you.

And it doesn’t end there. Our expert consultants are here to help get you more than your next job – offering training and upskilling via our free-to-use My Learning platform.

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