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Head of People Support Services

London (Greater)
£76,153 - £80,000 per annum
Closing date
2 Jul 2024

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At AAT it’s our mission to make it possible for more people to experience the opportunities a career in finance brings, through our accessible qualifications and supportive community.

We are the UK’s leading qualification and professional membership body for vocational accountants. We pride ourselves on providing practical qualifications that meet the needs of both employers and employees, as well as products and services to support our members and customers throughout their careers.

Term: Permanent

Location:  We have hybrid working in place, with 1-2 days per week, in our office in Canary Wharf.

What exactly will you be doing?

As the Head of People Support Services, you will lead all operational facets of the people team, overseeing policy, processes, systems, data and reporting. You will build, motivate and develop a high-performing team to deliver an exceptional employee experience, collaborating across AAT to support managers. Furthermore, you will manage the delivery of the entire employee lifecycle, giving life to our diversity and inclusion and People strategies, whilst conducting annual salary reviews and presenting competitive recommendations. Taking ownership of people policies and procedures, you will lead a team to ensure robustness, compliance with legislation, and provide expert guidance to senior managers on people-related matters, including managing complex employee relations cases.


Major objectives  

The key objectives for the role are:


  • Lead and develop the people services team to deliver a seamless and inclusive employee experience, embedding strategies related to diversity, rewards, engagement and development.
  • Oversee all operational aspects of the people team, including policy, processes, systems, data, and reporting, ensuring compliance with policies and legislation.
  • Manage the end-to-end employee lifecycle, from recruitment to exit, with a focus on diversity and inclusion.
  • Collaborate with senior managers to provide support and advice on people-related matters, resolving complex employee relations cases.

 What are we looking for?


  • Experienced leader with a proven track record in leading and developing high-performing people teams, delivering efficient processes and managing key relationships.
  • Comprehensive knowledge of employment legislation and HR best practices is essential.
  • Strong project management and analytical skills.
  • Exceptional communication and writing skills to craft clear policies, reports, presentations for senior leadership and organisation-wide messaging.
  • MCIPD qualified or equivalent experience is essential.


What are the benefits?

At AAT we believe in treating our staff well and this is reflected in our wide-ranging benefits, which include:

  • Hybrid working (1-2 days per week in our London office) and opportunities for further flexible working.
  • 25 days’ annual leave, increasing one day per year up to a maximum of 30 days plus bank holidays.
  • Great pension scheme, life assurance, and critical illness cover.
  • Health cash plan.
  • Enhanced maternity and shared parental leave contributions of up to 6 months’ full pay depending on the length of service.
  • Regular wellbeing initiatives.
  • Cycle2Work scheme and much more.

Closing Date: The planned closing date for this role is 17 June 2024 at 17.00, however, we reserve the right to close the role earlier than planned.


It’s an exciting time to join AAT and we would love you to join us on our journey. In 2023 we achieved one-star company status in the Best Companies survey, and we have recently launched our strategy to 2030.


We are committed to being an inclusive and welcoming place to work. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We have a Diversity and Inclusion (D&I) Champions group, which leads on our D&I strategy and organise events to celebrate and raise awareness. We are a disability-confident committed employer and have signed up to the Race at Work Charter. We have also signed up for the Women in Finance Charter, and in 2022 we exceeded our target for appointing females into senior positions.

Come and help us to make AAT an even better place to work!


To apply please upload a copy of your CV and fill your application online.

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