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Head of Employee Relations Operations & Case Management

Michael Page Human Resources
Cardiff, Cymru
car and benefis
Closing date
9 Jul 2024

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Job Details

  • This role is a pivotal leadership position within the Human Resources department, leading an Employee Relations Operations and Case Management division of a FTSE business, operating primarily within the Financial Services sector.
  • The successful candidate will be responsible for driving employee engagement, while ensuring compliance with company policies and regulations.

Client Details

This organisation is a large-scale financial services provider, boasting a strong presence across the globe, including offices in Cardiff.

They are looking for a Head of Employee Relations Operations & Case Management to lead their ER team.


We're currently looking for a Head of Employee Relations Operations & Case Management to build and manage an ER and Restructuring team.

The focus of the role will be on managing the ER and Restructuring Team that looks after 10,000 employees across the UK. In Particular:

  • Provide leadership, performance management, and guidance to the ER and restructuring team.
  • Ensuring that the ER team are seen as experts in disciplinary actions, terminations, and other performance-related matters, ensuring adherence to company policies and employment laws.
  • Establish key metrics to measure the effectiveness of the ER team and provide regular reports to HR Directors on trends and areas for improvement and focus.
  • Evolve and embed the company's approach to managing ER cases across the business, so that there is appropriate risk-based approach in place and that decisions are within risk appetite.
  • Collaborate with HR and management teams to ensure that ER cases are managed to ensure a consistent, fair process and promote employee's wellbeing.
  • Provide advice and guidance to HR and business leaders on all aspects of employee relations issues, so that they can effectively develop and apply suitable solutions to resolve business and employee issues.
  • Identify employee relations training needs and facilitate workshops or training sessions to ensure that the ER team has the necessary skills, knowledge, and behaviours to deliver the best service to the Group.


A successful Head of Employee Relations Operations & Case Management should have:

  • Extensive prior experience in Head of Employee Relations roles within large and complex organisations.
  • Extensive experience in team and project management, to include building teams and restructuring within ER.
  • Autonomous with a pragmatic approach to sensitive matters.
  • A background within Employment Law would be highly advantageous.

This role will require you to be able to attend offices in Cardiff 2 days a week.

Job Offer

What is on offer is:

  • An attractive basic salary of between £90,000 and £120,000 per year, depending on the experience of the successful candidate
  • A comprehensive benefits package, including a company car
  • A permanent role with a requirement to be in the office 2 days a week.

Don't miss this opportunity to drive change and make a difference in a leading financial services provider. Apply today and take the next step in your career!


Michael Page Human Resources is acknowledged as one of the leading recruitment companies for human resources with over 30 years of recruitment expertise and a team of specialist consultants based in offices nationwide.  If you’re looking for permanent or temporary job opportunities in human resources, let us use our extensive network and strong relationships to help you find you the next step in your career.

Michael Page Human Resources recruit HR roles nationwide, ranging from HR Administrator to Global HR Director and also within the specialist areas of HR including Learning & Development, Recruitment, Reward, and Talent.

We offer vacancies across executive, director, manager and junior levels with many of the UK’s leading companies. Our teams have specialist consultants that focus on permanent, interim and contract opportunities. Find out more about our consultants here.

To get started browse for human resources jobs or contact one of our offices directly to find out how our expertise could make a difference to your HR recruitment process.

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