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Head of Employee Relations Operations

Michael Page Human Resources
Cardiff, Wales
£80000 - £120000 per annum + Car allowance & Bonus + Great benefits
Closing date
10 Jul 2024

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Job Details

This is a newly created, permanent role for an experienced Head of Employee Relations Operations. You will play a pivotal role in shaping and developing a large Employee Relations team.

Offering flexible hybrid working, based in their Cardiff office for 2 days a week.

Client Details

Leading Financial Services Organisation


As the Head of Employee Relations Operations & Case Management, you will build and develop the ER and Restructuring team.

The key focus of the role will be to manage the ER and Restructuring Team, that looks after c10,000 employees across the UK. You will:

  • Provide leadership, performance management, and guidance to the ER and restructuring team.
  • Ensuring that the ER team are seen as experts in disciplinary actions, terminations, and other performance-related matters, ensuring adherence to company policies and employment laws.
  • Establish key metrics to measure the effectiveness of the ER team and provide regular reports to HR Directors on trends and areas for improvement and focus.
  • Evolve and embed the company's approach to managing ER cases across the business, so that there is appropriate risk-based approach in place and that decisions are within risk appetite.
  • Collaborate with HR and management teams to ensure that ER cases are managed to ensure a consistent, fair process and promote employee's wellbeing.
  • Provide advice and guidance to HR and business leaders on all aspects of employee relations issues, so that they can effectively develop and apply suitable solutions to resolve business and employee issues.
  • Identify employee relations training needs and facilitate workshops or training sessions to ensure that the ER team has the necessary skills, knowledge, and behaviours to deliver the best service to the Group.


As the Head of Employee Relations Operations, you should have:

  • Extensive prior experience in Head of Employee Relations roles within large and complex organisations.
  • Extensive experience in team and project management, to include building teams and restructuring within ER.
  • Autonomous with a pragmatic approach to sensitive matters.
  • A background within Employment Law would be highly advantageous.

Job Offer

A competitive salary range of £90k - £120k (dependant on experience) Car Allowance, Bonus and Excellent Benefits

2 days a week in the Cardiff office - with flexible, hybrid working


Michael Page Human Resources is acknowledged as one of the leading recruitment companies for human resources with over 30 years of recruitment expertise and a team of specialist consultants based in offices nationwide.  If you’re looking for permanent or temporary job opportunities in human resources, let us use our extensive network and strong relationships to help you find you the next step in your career.

Michael Page Human Resources recruit HR roles nationwide, ranging from HR Administrator to Global HR Director and also within the specialist areas of HR including Learning & Development, Recruitment, Reward, and Talent.

We offer vacancies across executive, director, manager and junior levels with many of the UK’s leading companies. Our teams have specialist consultants that focus on permanent, interim and contract opportunities. Find out more about our consultants here.

To get started browse for human resources jobs or contact one of our offices directly to find out how our expertise could make a difference to your HR recruitment process.

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