Are you a diligent and resourceful candidate looking to join a warm, friendly and compassionate team? You will be the voice of the organisation for thousands of people who contact them each year.

As Supporter Care Officer, you will lead on and prioritise the social media community management of paid advertisement campaigns.

Client Details

You will be working for a well-known Charity based in London.

Description

The Supporter Care Officer is a role split between marketing and administration support.

Responsibilities include:

• Monitoring and moderating audience comments
• Managing social media community interactions, particularly for paid advertisement campaigns, using platforms like Instagram, Facebook, and Emplifi.
• Identifying reputational risks, and providing insights for weekly reports.
• Handle supporter requests via administrative inboxes, such as processing Direct Debit changes, updating personal information, and managing contact preferences.
• Additional duties include general administrative tasks like scanning, filing, and archiving.
• Occasionally, the role may involve taking calls from supporters to address payment queries or direct them to appropriate resources.

Profile

The successful Supporter Care Officer will have a background in marketing as well as supporting the admin processes.

* Strong communication skills written and verbal as you will be applying to campaigns
* Effective communication are key to succeeding in this role.
* Is passionate about people and helping them.
* Previous experience working for a charity

Job Offer

• Interim role
• Start date: ASAP - 12 weeks to help the team through a busy period
• Monday - Thursday you will be required to work in the office on these days